At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
The Vice President of Investor Relations is a senior executive-level role responsible for developing and executing a comprehensive investor relations strategy, managing relationships with investors and analysts, and driving business growth while enhancing shareholder value. This position requires a strategic thinker with effective communication of financial performance and strategies to stakeholders and a deep understanding of the financial markets. The Vice President of Investor Relations plays a critical role in shaping the organization's financial strategy and maintaining strong relationships with the investment community.
Duties and Responsibilities:
- Manage relationships with investors, analysts, and other stakeholders, providing timely and accurate financial information, responding to inquiries, and fostering strong investor confidence.
- Oversee the preparation and communication of quarterly and annual financial reports, earnings releases, investor presentations, and other materials to ensure transparency and compliance with regulatory requirements.
- Collaborate with executive leadership and cross-functional teams to develop and execute strategic initiatives, including mergers and acquisitions, capital allocation, and investment opportunities.
- Monitor and analyze industry and market trends, competitive landscape, and macroeconomic factors to provide insights and recommendations on business strategy and financial performance.
- Conduct financial due diligence for potential investments and partnerships, assessing financial risks and opportunities and providing recommendations to senior leadership.
- Develop and maintain relationships with banks, lenders, and financial institutions to ensure access to appropriate capital resources and support the organization's financial needs. Organize and lead investor meetings, roadshows, and conference calls.
- Lead and mentor a team of finance professionals, fostering a high-performance culture and ensuring their professional development and growth.
- Stay informed about emerging financial trends, regulatory changes, and accounting standards, and provide guidance to the organization on their potential impact.
Qualifications:
- Bachelor's degree in Finance, Business Administration, or a related field (Master's degree in Business Administration or Finance is a plus).
- 10+ years of experience in investor relations experience in a publicly traded company or financial services organization.
- Proven track record of developing and executing successful investor relations strategies and managing relationships with institutional investors and analysts.
- Strong knowledge of financial markets, investor relations best practices, and regulatory requirements.
- Solid understanding of accounting principles, financial reporting, and corporate finance.
- Excellent analytical and strategic thinking skills, with the ability to translate financial data into actionable insights and recommendations.
- Strong leadership and executive presence, with the ability to effectively communicate complex financial concepts to stakeholders at all levels.
- Demonstrated experience in managing investor relations, building relationships with investors, analysts, and the investment community.
- Excellent communication and presentation skills, with the ability to deliver clear and impactful messages to internal and external stakeholders.
- Strong business acumen and the ability to understand the organization's industry, competitive landscape, and business challenges.
- Experience in strategic planning, mergers and acquisitions, and capital markets transactions.
- Demonstrated ability to lead and inspire a team, fostering a collaborative and high-performance culture.
- High level of professionalism, integrity, and confidentiality in handling sensitive financial information.
- Advanced proficiency in financial modeling and analysis.
- Availability for travel to meet with stakeholders, attend investor conferences and visit different company locations.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
