About the RoleThe Vice President, HR Old Navy Commerce and Experience is a strategic leader that is dedicated to fostering a thriving culture that aligns to our vision, mission, purpose, values, and leadership behaviors to create an exceptional employee experience.
This role serves as the HR Business Partner to the Head of Commerce and Experience, responsible for delivering effective and integrated talent strategy solutions. This role ensures the development and implementation of HR strategies across multiple geographies and employee populations, including associates in Old Navy’s Headquarters, Stores & Field organization.
As an accomplished HR strategist, the ideal candidate has a proven track record of driving business performance through partnering across the organization to identify, align, implement and sustain people programs that attract, engage, develop, and retain top talent.What You'll Do
Strategic HR Leadership:
- Develop and drive the implementation of the talent strategy for the Commerce and Experience (C&E) organization, aligned to Gap, Inc. and Old Navy’s strategic HR roadmap.
- Lead the development and execution of Old Navy’s Retail HR strategy.
- Serve on the C&E senior leadership team as a strategic business partner and advisor, representing and championing needs for success in HQ and Retail.
- Integrate a data-driven, people-centered approach to influence the development of business plans and transformation initiatives.
- Lead and oversee HR program administration, including talent management, organizational development, employee relations, change management, and employee experience.
Talent Management:
- Drive talent practices that align our values, purpose, mission and vision to create and foster a thriving workplace culture.
- Manage our employee value proposition throughout the employee lifecycle for employees in multiple functions, focusing on delivering programs that meet the needs of our retail store employees.
- Proactively partner with the business, Talent Acquisition and Learning & Development teams to develop strategies to strengthen or fill gaps, ensuring a ready-now talent pipeline.
- Assess and drive key talent development, engagement, retention, performance management, and succession planning processes that support the needs of the business in partnership with Talent Management, enabling a leveraged HR operating model
Organizational Development:
- Provide thought leadership and consultation/support on people and organizational issues collectively, directly, and through matrix management throughout the organization.
- Actively participate with and influence Leadership Teams, advising on people and organization impact of business plans and decisions.
- Ensure that change and transformation plans are established and effectively executed.
Employee Engagement:
- Create an exceptional workplace experience in stores that drives employee connection to our brand, mission, vision, purpose, and values in service to our customers.
- Identify and implement strategies to understand and improve employee engagement year over year, as measured through the continuous listening process.
- Ensure all talent practices are focused on creating an inclusive work environment and collaborate with Equality & Belonging (E&B) partners to deliver on E&B commitments.
Leadership and Team Development:
- Lead a team of talented HR professionals to support effective execution of employee processes, priorities and initiatives.
- Create a culture of engagement and continual learning, supporting professional development and career growth for team members.
- Champion and personally demonstrate the company’s Values Based Leadership Behaviors.
Who You Are
- Minimum of 15 years of progressive HR experience, with at least 5 years in a senior leadership role.
- Deep understanding of retail operations, retail employee engagement, and retail employee talent management with proven success collaborating across multiple functions.
- Proven experience in strategic HR leadership, talent management, and organizational development.
- Strong business acumen and ability to align HR strategies with business goals.
- Excellent interpersonal, communication, and leadership skills.
- Ability to thrive in a fast-paced, matrixed environment.
- Ability to travel up to 30% of time
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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