VP, Head of Agency Sales Operational

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

• The Vice President, Head of Agency Sales Operations is responsible for leading and optimizing all operational aspects of the Agency Distribution department. This role ensures efficient processes, strategic alignment, and operational excellence across all agency sales channels and initiatives.

Preferred skills (heading) / Compétences particulières (titre)

• Deep understanding of agency sales models and distribution channels
• Expertise in sales operations management and process optimization
• Knowledge of CRM systems and sales enablement technology platforms
• Familiarity with insurance industry regulations and compliance requirements
• Understanding of financial analysis, forecasting, and budget management
• Knowledge of data analytics and business intelligence tools
• Proficiency with project management methodologies

Qualifications (heading) / Compétences (titre)

• Bachelor's degree in Business Administration, Finance, Operations Management, or related field
• Minimum 10 years of progressive experience in sales operations or related field
• Minimum 5 years in a leadership or management role
• Demonstrated experience in Agency Distribution of life insurance industry
• Proven track record of leading and managing teams of 15+ employees

Responsibilities (heading) / Responsabilités (titre)

• Develop, implement, and oversee comprehensive Agency sales operational strategies and processes

• Direct implementation of sales technology systems, tools, and platforms to support both sales and learning and development team

• Oversee, establish and monitor key performance indicators (KPIs) and operational dashboards

• Ensure compliance with company policies, regulatory requirements, and industry standards

• Ensure the comprehensive Agency Risk and Control process 

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