VP, Global Channel Strategy

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

The VP, Global Partner Programs, will design and lead Mitel's partner programs in alignment with the company's growth plan. Driving Mitel's channel culture internally and externally, this leader will build tomorrow's partner ecosystem, based on Mitel's near- and long-term goals, leveraging the established loyalty of the existing partner base and exploiting competitive opportunities in a changing market. Reporting to the Chief Sales Officer, this leader will create and execute programs and incentives to build high-value relationships with market-leading partners.

Responsibilities

• Establish partner program growth goals in alignment with the company's strategic plan to drive organic growth (new logo sales) and customer lifecycle management growth (CLM - installed base sales)
• Architect partner program evolution, based on the agreed goals, and that addresses necessary framework(s) for various routes to market (reseller, agent, SI, carrier) and country/geo as well as vertical segment localization
• Design and drive optimized economics for Mitel in the partner go to market while garnering high focus from the partners in the program
• Drive improvement in partner NPS via specific focus on a world-class partner experience across all interactions with Mitel, in collaboration with sales operations, support, training and finance.
• Streamline partner-facing tech stack and processes: deal registration, QTC, performance reporting, post-sale support
• Address key partner journey milestones: onboarding, sales/technical competencies, partner performance, revenue growth
• Create and execute a targeted partner recruitment campaign based on preferred partner profiles/attributes and competitive strategy
• Build relationships with partner executives (in support of CAM-led relationships) and with all internal functions that are essential to channel success: support, training, marketing, finance, product management, sales operations
• Collaborate with Regional sales leaders and the respective channel managers to optimize support and execution of the global channel program to drive business results
• Champion ongoing cadence of communications across the partner base, including advisory council, executive sponsorship program and partner conferences

Requirements

• Bachelors degree preferred; or high school diploma + relevant experience
• 10+ years of prior global channel leadership experience in B2B software (including enterprise SaaS) driving partner growth, revenue and engagement
• Strong capability in building and executing alliance strategies by segment and geography, creating and presenting sales plans, setting milestones, measuring performance and being accountable for results
• Demonstrated ability to collaborate across company functions to deliver priorities for the channel
• Excellent leadership and people management experience and skills
• Superior interpersonal, presentation and communication (written, oral) skills
• Dependable thought leader combining with a good degree of creativity, curiosity, and innovation
• Strong business acumen and capable of developing and managing strategic plans with partner and company executives, including data and analytics
• Ability to anticipate and interpret market and business trend changes and advise business leaders accordingly
• MBA a plus

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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