Experience Design, Vice President

Job Description
J.P. Morgan provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.
The Global Private Bank Design team is dedicated to creating innovative, industry-leading products and experiences that help clients access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Job Description
As an Experience Design Vice President within our digital products team, you will utilize your profound knowledge of research and experience design. You will be at the cutting edge of our initiatives and directly accountable for decisions shaping our client and advisor experiences. This role involves hands-on design and team management. You will work in collaboration with a diverse team comprising other researchers, product designers, content writers, product managers, engineers, and business partners who share your enthusiasm for delivering distinctive and innovative financial digital products and services, including trading and advice platforms.
We are actively seeking an energetic and innovative Experience Design Vice President to join our group. J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within Asset & Wealth Management, serves J.P Morgan Private Bank clients, as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.
Job Responsibilities

• Leverage your deep understanding of research and experience design for digital products.
• Be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences.
• Perform in a hands-on design and team management role.
• Collaborate with a multi-disciplinary team that includes other researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms.

Required Qualifications, skills and capabilities:

• 6 years of design experience within the industry with experience managing teams and can guide performance and development of other designers with ease
• Be experienced working within design systems & enterprise/consumer/complicated user journey experience
• Direct hands on design experience within Figma, and experience with leading Usability Testing, including script writing, etc.
• Experience communicating with stakeholders as well as Development & Product teams
• Distill complicated problems defined through research into simple and elegant solutions and can accurately make decisions that guide the product direction with little information
• You have an understanding of what makes a quality experience. You can think through user problems, find reasonable solutions, mock them up in detail, and work with engineers to build them
• Ability to influence others and provide thought leadership on design based on research findings, while also being a self-starter who actively seeks ways to uncover user needs and know how to transform them into experiences
• Able to synthesize complex, interdependent, and sometimes competing needs; with an understanding of the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers
• You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent
• You have an online portfolio demonstrating superior experiences (required for application - Please note we cannot access file sharing tools e.g. DropBox)
• Flexible to work outside normal business hours to accommodate communications with international colleagues

Preferred qualifications, skills and capabilities:

• You excel in creating and sharing product designs based on research findings and understand the necessity to put the user first.
• Bachelor's Degree or equivalent practical work experience in Research or Design
• Be actively involved in defining product strategy and can define a research strategy to support it
• Have experience with and enjoy managing and growing designers with strong team collaboration and great communication skills
• You think in terms of systems and make rational design decisions
• You are constantly pushing your limits and searching for opportunities to become better
• You're passionate about user research and you place the customer's needs above your own preferences

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.