Experience Design Lead, Vice President - Employee Experiences

Job Description
Shape the future of JPMC Employee Experiences with solutions that solve key business problems & deliver best-in-class user experiences
As an Experience Design Lead in Employee Experience Design, you will play a pivotal role in shaping the Employee Experience across JPMC. You will lead strategically important initiatives and develop new solutions that anticipate employee needs, solve for business challenges and raises the collective maturity of our design practice. As a senior individual contributor, you'll exemplify cross-functional team collaboration, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall experience.
In this role, you'll be responsible for the leading the design and delivery of digital and service experiences for JPMC's employees across the globe for products, platforms, and technology supported by our HR function. You'll be involved in every step of the process - defining product and features, presenting to executives and stakeholder, and delivering concepts, prototypes and detailed design. You'll do this seamlessly by exemplifying great collaboration across disciplines (product, engineering, accessibility, and research) modeling a growth mindset, and being a team player to peers and partners. These net new digital experiences launched will enable JPMC to attract, hire and develop top talent, deepen career satisfaction, and equip employees with modern smart tools that make their day-to-day work more efficient.
Job responsibilities

• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Lead cross-functional teams to create storyboards and/or service blueprints, support UX Research in identifying pain points and opportunities for improvement, and champion innovation in products and features of moderate complexity.
• Work directly with stakeholders, product partners, and design peers to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
• Leverage your understanding of market trends, and both qualitative and quantitative research methodologies to interpret insights effectively to influence your design work
• Devise product design strategies that help us get from your long-term vision to what we might be able to deliver today whilst navigating complex tech stacks
• Champion consistency and a masterful degree of UI/Visual Design craft across the team to ensure the quality of delivery pushes our collective standards higher
• Present your work to senior leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences while always keeping the user at the center of your story and rationale
• Contribute, champion, and help create standards and patterns that will feature in our Employee Experience Design System using your wealth of experience and knowledge of modern design systems
• Coach and mentor other Designers to help us collectively raise the maturity and standard of the Product Design craft whilst fostering a culture of diversity and inclusion
• Partner with our Research team to scope and synthesize qualitative research, data analysis, and usability testing to inform discovery work, future-state blueprinting, service visions, and new product development

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in UX/UI/Product design or similar roles
• A proven track record of creating exceptional, world-class digital experiences (through low- to high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Cross-channel (mobile, web) design experience required with advanced understanding of guidelines, patterns and frameworks, so you can communicate with engineers to ensure designs are properly implemented
• Have a well-trained eye for great visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team.
• Are well versed at working with neighboring design disciplines such as content design, service design, and user research to help achieve the best outcomes
• You have led and/or contributed to the creation and maintenance of leading design systems
• You are able to create design strategies that help our teams get from long term visions to improvements we can make to the employee experience today (think now, next, later)
• Are fantastic at communicating your thinking and design decisions - you're able to get people along on the journey with you
• You have mentored and contributed to up-skilling other designers around you
• You are highly proficient in Figma and other Design tools. You use this experience to raise the bar of how the wider team uses these tools going forward

Preferred qualifications, capabilities, and skills

• Has a strong portfolio showcasing case-studies with tight narratives that demonstrate an ability to address business challenges through delivery and launch
• Experience working within complex omni-channel ecosystems that are supported by multiple platforms
• Excellent agile planning skills; high accuracy in estimating tasks across teams
• Experience in a highly regulated environment is a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.