VP, Escrow Insurance

Summary:

The Vice President – Escrow Insurance is responsible for providing oversight for all functions within the Escrow Insurance group including Flood/Hazard Insurance, Loss Draft Claims, Vendor Management, Control Monitoring, Capacity Planning, Complaint Management, and Process Improvement.

Essential Job Duties and Responsibilities:

• Lead onshore and offshore staff to effectively manage risk and cost to service

• Build and maintain comprehensive policies, procedures and control documents

• Build and maintain pipeline, capacity, and forecasting reports

• Strong foundational knowledge of investor, state, and regulatory guidelines required

• Ensure that all disbursements for escrowed and non-escrowed items including but not limited to flood/hazard insurance and loss draft claims are processed in accordance with all applicable company, investor and regulatory requirements.

• Manage and monitor the day-to-day operations of insurance vendors to ensure compliance with all Freedom, Investor and regulatory requirements.

• Calibrate and understand vendor scorecards and quality

• Ensure compliance with all investor, state and regulatory requirements.

• Ensure that all requests for partial releases or eminent domain are processed in accordance with investor and insurer guidelines

• Assist in training, staff development, performance reviews and disciplinary actions.

• Identify and propose solutions to manual processes.

• Ensure all policies and procedures remain current and certified.

• Makes recommendations for the improvement of controls in the overall servicing operation.

• Communicate any trends and / or problems with recommended solutions to senior management.

• Develop and maintain productivity and quality measurements, standards, and reporting for team.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong technical Escrow Insurance experience

• Strong Excel and data analytics skills

• Strong vendor management skills

• Experience in both insourcing and outsourcing for and insurance

• Excellent customer service and employee engagement skills

Education and/or Experience:

• Bachelor’s degree from a four-year College or University; or Ten (10) to Thirteen (13) years of related experience and/or training (escrow); or equivalent combination of education and experience.

• Seven (7) years management experience

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are highly complex, numerous and undefined, and require rigorous information gathering, analysis and investigation to understand the problem. Problems typically impact many departments or sub-functions. Problems are typically solved through drawing from market knowledge, prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.