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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We are seeking a visionary VP of Enterprise Information Technology (EIT) to lead our unified technology mandate. This role is responsible for transforming fragmented operations into a scalable architecture and driving an AI-First strategy. The ideal candidate will move us from "building tools" to "orchestrating outcomes," ensuring operational reliability (Customer Zero model), rigorous compliance (FedRAMP/IL4), and fiscal efficiency aligned with the Rule of 40.
What you'll do
- Strategic Unification: Architect and drive a strategy to eliminate the "Silo Tax," reduce technical debt, and centralize technical operations.
- Operational Excellence: Implement the "Customer Zero" reliability model to ensure internal systems meet the same rigorous stability and monitoring standards as our customer-facing products.
- Governance & Compliance: Lead the organization's compliance efforts for internal tooling, specifically scaling and sustaining FedRAMP/IL4 requirements for those systems.
- Fiscal Stewardship: Drive resource allocation and cost optimization strategies that directly impact EBITDA margins and support Rule of 40 goals.
- Leadership & Talent: Manage and develop high-performing teams, mentor Directors, and foster a culture of cross-functional accountability and innovation.
This role requires
- 15+ years of enterprise IT experience with 10+ years leading teams, with multiple levels of management.
- Business Perspective: Deep understanding of internal/external business contexts and the ability to map technical work to business outcomes.
- Leading the Organization: Proven ability to break down silos, inspire execution, and get teams unstuck through ambiguity.
- Organizational Savvy: Ability to navigate cultural norms, influence stakeholders, and manage sensitive situations with diplomacy.
- Strategic Vision: Ability to anticipate trends, manage risks, and communicate how technical priorities align with long-term company goals.
- Change Management: Willingness to "break glass" and disrupt the system to build something better, rallying the organization around the new vision.
Please note that visa sponsorship is not available for this position.
#LI-TK1 #LI-Remote
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- 15+ years of enterprise IT experience with 10+ years leading teams and multiple management levels
- Proven ability to map technical work to business outcomes and drive fiscal stewardship impacting EBITDA/Rule of 40
- Experience leading organizational change, breaking down silos, and rallying teams through ambiguity
- Organizational savvy with stakeholder influence and diplomacy managing sensitive situations
- Strategic vision with risk management and ability to anticipate technology trends
- Experience implementing operational reliability models (Customer Zero) for internal systems
- Experience scaling and sustaining FedRAMP and IL4 compliance for internal tooling
- Experience managing and developing high-performing teams and mentoring Director-level leaders
- Willingness to disrupt existing systems and lead change management initiatives
- Ability to pass criminal background check and, if applicable, export compliance assessment
What the Team is Saying
New Relic Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight 12 weeks of fully paid parental leave, subsidized backup childcare via Care.com, and family‑forming support through Carrot. These offerings are repeatedly emphasized as standout elements of the package for U.S. employees.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental‑health resources such as an EAP, 24/7 emotional support (Ginger), Headspace, and wellness “NRgize” funds. This breadth positions core health and mental well‑being as a clear strength.
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Leave & Time Off Breadth — Exempt employees are offered unlimited PTO alongside paid holidays, sick time accruals, and two days of volunteer time off. Employer‑verified pages also reference paid holidays as part of the standard package.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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New Relic Offices
None Workspace
We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
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