WHAT YOU’LL DO
- Serve as the primary national contact for new reverse exchange inquiries referred by clients, sales professionals, operations teams, and other business partners.
- Clarify responsibilities, deliverables, deadlines, and communication expectations for all involved parties.
- Oversee deal-volume management and provide flexible support to the reverse exchange team during periods of increased volume, complex transactions, employee absences, or other business needs.
- Track and evaluate reverse exchange inquiries, transaction volume, referral sources, conversion rates, and revenue results; identify opportunities to improve performance and support the continued growth of the reverse exchange business.
- Develop and deliver training for sales and operations employees regarding reverse exchange fundamentals, appropriate client situations, intake requirements, transaction timing, common challenges, and escalation procedures.
- Identify, develop, and implement standardized processes, tools, and best practices that improve the consistency, efficiency, and scalability of reverse exchange operations.
- Participate in client presentations, educational meetings, webinars, or other business-development activities involving reverse exchanges.
- Build strong working relationships across national sales, operations, and reverse exchange functions.
- Engage with executive leadership team on hiring needs, performance management, resources, and tools required for the reverse exchange team.
WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
- Bachelor’s degree or equivalent combination of education and experience
- Advanced degree preferred
- 12+ years demonstrated experience managing complex cross functional units or groups
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Demonstrated competency in creating and executing on strategic plans
- Proven track record of leading large, complex projects, including reverse 1031 Exchanges and build-to-suit 1031 exchanges, with multiple internal and external stakeholders and driving organizational change
- Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
- Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects
- Strong experience and knowledge of functional tools and infrastructure
- Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
- Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills
- Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed
- Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Advanced degree
- 12+ years demonstrated experience managing complex cross functional units or groups
- Demonstrated competency in creating and executing on strategic plans
- Proven track record of leading large, complex projects, including reverse 1031 Exchanges and build-to-suit 1031 exchanges
- Demonstrated success meeting the needs of a wide range of employees while driving team performance and allocating resources
- Comprehensive knowledge of principles, practices, and procedures relevant to executing multiple complex projects
- Strong experience and knowledge of functional tools and infrastructure
- Progressive experience leading employees in multiple locations and developing/implementing solutions
- Strong problem solving, collaboration, critical thinking, team building, and presentation skills
- Results-oriented with strong time management and project management skills; highly organized
- Strong leadership skills, driving employee commitment and empowering employees
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
