We are seeking a strategic and execution-focused data driven leader to build and lead a high-impact function responsible for delivering operational and financial insights for our mortgage servicing operation. This role will assess the current landscape of reporting, analytics, and business intelligence capabilities, develop a strategy to optimize structure and tools, and execute that strategy to enable data-driven decision-making. The ideal candidate is someone who excels in analyzing, interpreting and utilizing data to drive process and operational efficiency. You will bring a strong blend of operational understanding, analytical acumen, and leadership experience in transforming data into actionable insights that drive performance and cost efficiency.
Key Responsibilities
Assessment & Strategy Development
- Evaluate the current state of operational and financial reporting, analysis, and business intelligence across the mortgage servicing operation.
- Identify gaps, inefficiencies, and opportunities in data sources, reporting tools, team structure, and analytical capabilities.
- Develop a comprehensive strategy to optimize the function, including recommendations for organizational structure, staffing, and technology platforms.
Execution & Implementation
- Lead the execution of the strategy, including building or restructuring the team, implementing new tools or systems, and establishing scalable processes.
- Partner with technology, finance, and operations teams to ensure alignment and integration of data sources and reporting platforms.
- Establish quality standards for reporting outputs.
Insight Delivery & Performance Enablement
- Deliver timely, accurate, and actionable insights to operations leadership to support:
- Operational performance management (e.g., productivity, quality, cycle times, customer experience)
- Financial performance management (e.g., cost efficiency, budget variance analysis)
- Translate complex data into clear narratives and recommendations for operations leadership.
Foster a culture of data-driven decision-making across the mortgage servicing operation.
Qualifications
- 15+ years of progressive experience, with a focus on operations, analytics, and data-driven performance management.
- Experience Building/restructuring a reporting/analytics team required.
- Experience Implementing a business intelligence or data analytics technology platform Required.
- Creating (and overseeing the creation of) operational (not just financial) performance reports using business intelligence or data analytics tools required.
- Analyzing (and overseeing the analysis of) operational (not just financial) performance information and delivering insights to management required.
- Must have led a cross functional team of 20+ direct/indirect reports required.
- Experience with data architecture or reporting system implementation required.
- Proven experience leading cross-functional initiatives and building or transforming reporting/analytics functions required.
- Strong understanding of operations and cost drivers required
- Proficiency in business intelligence tools (e.g., Power BI, Tableau), data management, and financial analysis required.
- Excellent communication and leadership skills required.
- Bachelor’s degree in accounting, Finance, Data Analytics, or related field required.
#MM
Qualifications Skills Required Communication - Verbal Advanced Decision Making Advanced Microsoft Word Intermediate Microsoft Excel Advanced Preferred Communication - Written Advanced Behaviors Required Leader: Inspires teammates to follow them Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking Education Required Bachelors or better. Bachelors or better. Experience Required Proven experience leading cross-functional initiatives and building or transforming reporting/analytics functions. Excellent communication and leadership skills. Strong understanding of operations and cost drivers. Proficiency in business intelligence tools (e.g., Power BI, Tableau), data management, and financial analysis. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
MidFirst Bank occupies a rare position within the banking industry. With $41.2 billion in assets, MidFirst Bank is the largest privately owned bank in the country. This combination of size and private ownership provides our customers with a special brand of banking. MidFirst Bank offers a full range of personal, commercial, trust, private banking and mortgage banking products and services. MidFirst is a strong commercial real estate lender and a major servicer of mortgage loans nationally. As a private business ourselves, we understand the unique needs of each business community we serve at each of our locations in Arizona (Phoenix), California (Los Angeles, Orange County, Santa Barbara, San Diego), Colorado (Boulder, Denver, Edwards, Fort Collins), Nevada (Las Vegas), Oklahoma (Oklahoma City, Tulsa, Western Oklahoma), Texas (Dallas, Houston, San Antonio) and Utah (Salt Lake City). Additionally, MidFirst Bank has commercial lending offices in Atlanta, Chicago, Nashville, New York City, Orlando, Raleigh and Southern California. We serve Southern California through 1st Century Bank, a division of MidFirst Bank. We also operate MidFirst Business Credit as a subsidiary of MidFirst Bank. MidFirst Bank provides services that compete with larger banks, while the people and culture truly define the MidFirst Bank difference. MidFirst provides exceptional financial and deeply committed customer service. Team members are loyal in their character, loyal in their personal commitment to customers, and loyal to always doing the right thing. MidFirst customers can always count on working with thoughtful, intelligent, honest professionals who are true to their financial goals. MidFirst Bank is a strong supporter of the communities they serve, investing time and money in important educational, charitable and civic organizations. Copyright © 2025 MidFirst Bank. All rights reserved. Member FDIC. Equal Housing Lender.
