What You'll Do:
Lead the Pay Customer Success team, ensuring customers meet their success metrics for Coupa Pay
Own the Customer Success strategies that accelerate Coupa Pay adoption. Accountable for ensuring customers maximize their transactional volume on the platform and Coupa maximizes transaction revenue from Coupa Pay.
Act as an executive liaison to ensure our operational processes for our partner ecosystem are delivering for our customers, ensuring rapid onboarding and delivering for growth.
Directly impact Coupa’s bottom line by meeting and exceeding transaction revenue targets and gross renewal rates for Coupa Pay modules.
Maintain a comprehensive view of the Pay transaction revenue opportunity across the customer portfolio, using data-driven analysis to prioritize team focus and identify the highest-impact paths to transactional volume growth.
Act as a strategic advisor to CFOs, Treasurers, and CPOs at Fortune 500 companies, guiding them through the complexities of digital payment transformation and treasury management.
Leverage Coupa’s proprietary AI and community-generated data insights to proactively identify transaction revenue growth opportunities.
Utilize AI-powered analytics to anticipate customer churn and prescribe automated interventions to ensure continuous ROI.
Drive the adoption of Coupa’s AI-led innovations for Coupa Pay to demonstrate market leadership and "best-in-class" digital transformation during executive customer engagements.
Serve as a market-credible executive sponsor for high-stakes sales opportunities, using deep domain expertise to validate Coupa Pay’s value proposition to prospects.
Represent Coupa Pay in industry, defining best practices for integrated payments and global spend management.
Forge a seamless link between Sales, Product, Pay Partner, Delivery and Support teams. You will ensure that customer feedback directly informs the Coupa Pay product roadmap, keeping our innovation aligned with market demand.
Mentor and scale a high-performing Customer Success organization. You will define the KPIs and operational rigor required to manage a global team.
Support strategic relationships across the Coupa Pay partner ecosystem, including banking partners, payment networks, and key payment service partners, to accelerate customer onboarding, adoption, and transaction revenue.
Serve as the executive escalation point for customers with concerns about Coupa Pay.
What You Will Bring to Coupa:
10+ years of Customer Success, Sales or Professional Services leadership in Fintech, Global Payments, or Enterprise SaaS. Proven track record of leading post-sales customer facing organizations.
Deep, specialized knowledge of the global payments landscape, including ACH, Virtual Cards, Cross-Border FX Payments, Supplier Networks, and Working Capital solutions (Early Pay Discount programs and Supply Chain Financing programs).
Experience navigating the organizational hurdles of moving from legacy ERP-initiated payments to modern cloud-based payment systems.
Demonstrated competency in utilizing AI to streamline executive reporting, automate complex cross-functional communications, and accelerate the creation of strategic business deliverables.
Thorough understanding of the SaaS business model, with a focus on driving net retention and transactional expansion.
Familiarity with the Coupa ecosystem or competitive enterprise platforms (e.g., SAP, Oracle, Workday, NetSuite, Ariba, and others).
Exceptional ability to translate technical payment complexities into clear, ROI-driven business outcomes.
- Ability to travel globally up to 25% of the time
Bachelor’s degree required
The estimated pay range for this role is $208,000 - $270000
The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Skills Required
- 10+ years of Customer Success, Sales or Professional Services leadership
- Deep knowledge of global payments landscape
- Experience with cloud-based payment systems
- Demonstrated competency in utilizing AI for reporting and communications
- Thorough understanding of SaaS business model
- Familiarity with Coupa ecosystem or competitive platforms
- Exceptional ability to translate technical payment complexities
- Bachelor's degree
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe comprehensive healthcare and mental wellness programs for employees and their families, positioning well‑being as a core pillar of the package.
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Leave & Time Off Breadth — Generous paid time off, parental leave, and company Wellness Days are highlighted, with remote‑work flexibility available for many roles.
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Parental & Family Support — Family‑focused offerings include parental leave, fertility benefits, family medical leave, and on‑site mother’s rooms to support caregivers.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
