VP, Client Success - Colonial Life

Job Posting End Date: July 13

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:This position will be the strategic business leader with overall responsibility for post-onboarding Administration services for Colonial Life and Unum. Additionally, this position will have responsibility for the premium application across both Unum and Colonial Life. This leader is responsible for delivering superior customer service to Colonial Life’s account level customers, as well as the sales organization and brokers, for all Colonial Life business. Working with cross functional teams, the role will focus on creating the optimal and most efficient service and administration experience through people, process and technology initiatives working closely with our BPO partners and DTO organization. This leader is accountable for an operating model that will drive industry leading top three box CSAT, reduces operational expense and unit costs and ensures high quality with tight internal fiduciary controls.

Principal Duties and Responsibilities:

• Overall operational responsibility for the design and delivery of quality customer service to plan administrators, sales reps/managers, and brokers for all Colonial products and UNUM VB services.
• Responsible for the design, development and implementation of strategic initiatives that improve productivity, efficiency and service levels.
• Responsible for the development of service solutions in partnership with other HO areas and the sales organization to meet diverse market needs and requirements in order to differentiate ourselves in the marketplace. 
• Collaborate with IT, other HO areas, sales and senior leadership to identify, develop and implement strategic initiatives (including technology solutions) that improve productivity, efficiency, consistency and service quality in support of unique marketplace requirements. 
• Develop strong and collaborative partnerships across the organization to positively influence business retention and sales revenue.
• Help drive top line business growth through delivery of consistent high quality service delivery.
• Ensure effective operational planning & implementation of service and marketing initiatives. 
• May perform other duties as assigned, including leadership of cross functional and/or cross company projects to deliver improvements in operational effectiveness/efficiency.
   

Job Specifications:

• 15+ years of experience required in operational management, preferably in the insurance industry.
• Undergraduate degree required.
• Demonstrated ability to lead and manage multi-disciplinary operations of a large organization.
• In-depth knowledge of insurance industry operations, products and services.
• Understanding and experience leading an organization through use of Lean operational management tools to create a culture of continuous improvement
• Broad experience in organizational development and process re-design.
• Strong collaboration skills.
• Excellent negotiation and facilitation skills.
• Excellent communication and presentation skills.
• Strong customer service and advocacy skills.
• Demonstrated leadership and staff development skills.
• Proven ability to think strategically and act tactically.

#LI-CB1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$144,900.00-$273,800.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum