Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About the Job
Uniphore is seeking a highly strategic and action-oriented VP, Chief of Staff to join team in the Office of the CEO. In this dynamic and high-impact role, you will serve as a critical partner to the CEO and the leadership team, driving execution on key strategic initiatives, enabling operational excellence, and fostering alignment across the organization. Reporting directly to the CEO, you will play a pivotal role in shaping and supporting Uniphore’s growth and innovation.
Responsibilities
Strategic Leadership: Lead high-priority projects on behalf of the CEO, including business development initiatives, innovation strategies, and corporate development efforts, ensuring alignment with company goals.
Strategic Planning: Partner with the CEO to define and execute the company’s strategic vision and annual priorities, leveraging data-driven insights and a deep understanding of the competitive landscape.
Market and Industry Insights: Conduct and present market research, competitive intelligence, and trend analyses to inform decision-making and identify new opportunities.
Operational Excellence: Oversee the development and execution of operational processes and programs, such as Quarterly Business Reviews (QBRs), Executive OKRs, and Board of Directors reporting.
Executive Support: Collaborate closely with the CEO to prepare for key meetings and engagements, creating high-impact materials and ensuring effective follow-through on action items.
Cross-Functional Alignment: Act as a trusted partner to functional leaders, fostering collaboration and ensuring alignment on company-wide initiatives and objectives.
Project Management: Establish and maintain robust project management frameworks to track progress on strategic initiatives and ensure timely delivery of results.
Organizational Enablement: Identify and drive talent development opportunities across the organization, supporting succession planning and leadership development efforts.
About You
Educational Background: BA with 10+ years of relevant experience in consulting, finance, strategic planning, or similar analytical roles; MBA preferred.
Strategic and Analytical Mindset: Strong problem-solving skills, with a track record of driving impactful decisions through data-driven insights.
Leadership and Collaboration: Proven ability to lead cross-functional teams and build effective relationships across diverse stakeholders.
Communication Excellence: Exceptional presentation skills, with the ability to craft compelling narratives and visualize complex data.
Detail-Oriented and Big-Picture Thinking: Strong attention to detail, combined with the ability to synthesize and communicate strategic insights.
Operational Expertise: Experience in driving company-level QBRs, managing OKR processes, and supporting Board-level communications.
Project Management Skills: Demonstrated ability to manage multiple complex projects, ensuring timely and high-quality delivery.
Technology Industry Experience: Familiarity with strategic and operational planning in technology or SaaS environments, or equivalent management consulting experience.
Action-Oriented: A proactive and adaptable mindset, with a “no task is too big or too small” approach to problem-solving and execution.
Why Join Uniphore?
Uniphore is at the forefront of AI innovation, delivering transformative solutions that redefine customer experience and operational efficiency. As the Director, Chief of Staff, you will play an integral role in driving our mission forward, working closely with the CEO and senior leaders to shape the future of the company.
Benefits:
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Skills Required
- Bachelor's degree with 10+ years of relevant experience in consulting, finance, strategic planning, or similar analytical roles
- MBA
- Proven experience leading cross-functional teams and driving company-level strategic initiatives
- Experience driving Quarterly Business Reviews (QBRs), managing OKR processes, and supporting Board-level communications
- Exceptional presentation, narrative development, and data visualization skills
- Strong strategic and analytical mindset, with experience using data-driven insights to inform decisions
- Demonstrated project management skills managing multiple complex initiatives
- Experience in technology or SaaS environments, or equivalent management consulting experience
- Action-oriented, adaptable mindset willing to handle tasks across scope and seniority levels
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
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Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
What We Do
The Business AI Cloud is the only sovereign, composable and secure AI platform that enables businesses to rapidly adopt, significantly transform and immediately unlock the value of their data. Trusted by more than 2,500 of the world’s largest enterprises and recognized by Gartner, Forrester, IDC and the Deloitte Fast 500, Uniphore is where enterprise AI moves from ambitions to production. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
