As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
This role serves as the primary Operational Risk Partner, driving and overseeing the effective management of operational risk matters across the Division, including operational risk event management, material incident oversight, risk assessments, remediation of control gaps, escalation of significant risk issues, and ensuring that operational risk requirements are consistently implemented and adhered to across business units.
Drives and contributes towards successful implementation of initiatives from CFS business units considering risk-rewards trade-offs and business risk appetite.
Provides active risk advisory in the operational, third party, outsourcing, business continuity management, customer information handling, business process controls, etc, to ensure processes/ controls are sound and robust to meet internal policies, guidelines, and applicable regulatory requirements.
Review and validate business units SOPs, process manuals, and control documentation to ensure alignment with regulatory requirements and Group-wide policies.
Manage major incident end-to-end (i.e. incident escalation, recovery, regulatory reporting if any, customer communication, etc), support root cause analysis for risk events with the relevant stakeholders.
Collaborates with business units to formulate appropriate controls to mitigate operational risks (i.e. Data Loss, Third-Party, Business Continuity) arising from initiatives and processes to an acceptable level of low and moderate risk.
Foster close working relationship with key stakeholders of other divisions, particularly second line of defence (Group Legal & Compliance, Operational Risk Management, Operation & Technology, Information Security and Digital Risk Management, etc) to ensure CFS alignment of applicable policies with the Group.
Conduct regular communication and refresher trainings to uplift staff awareness on thematic areas (e.g. third party, outsourcing, data loss risks, etc).
Participates in initiatives and taskforces established from various committee forum, such as Operational Risk Partner Forum, Data Working Group, Regulatory Reporting Committee, etc.
As a key liaison with Anti-Fraud team to operationalise the fraud initiatives or controls.
Educate and uplift risk awareness culture for CFS division
Educational and Work Experience:
Degree holders with minimum 8 years of direct and broad-based risk management experience covering third party risk management, operational risk management, business continuity management, regulatory and compliance. Sound knowledge in operational process and business applications/system for consumer banking.
Strong knowledge of consumer banking products, services, channels, and processes, as well as regulations governing the consumer banking business.
Technical Skills:
Broad knowledge and understanding of regulatory requirements and expectations relating to MCIPD guideline, RMiT guideline, outsourcing guideline, business continuity management guideline, personal data protection act, data governance, regulatory reporting framework, etc.
Strong risk oversight and governance, collaborating with relevant stakeholders to strengthen risk prevention and detection capabilities.
Personal Traits:
Able to work with minimum supervision.
Independent self-starter with a strong positive mindset and self-motivation ability
Possesses an inquisitive, structured, and logical mind to identify key risk issues for projects or initiatives
Strong analytical and problem-solving abilities
Ability to influence, negotiate and collaborate well with stakeholders from other departments and divisions
Good written and oral communication skills and ability to interact effectively with people at different levels
Forward looking and embraces technology, analytics and automation to drive efficient and effective risk management
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Skills Required
- Bachelor's degree
- Minimum 8 years of direct and broad-based risk management experience
- Experience in third-party risk management
- Experience in operational risk management
- Experience in business continuity management
- Experience in regulatory and compliance matters
- Knowledge of operational processes and business applications or systems for consumer banking
- Strong knowledge of consumer banking products, services, channels, and processes
- Knowledge of regulations governing consumer banking
- Knowledge of MCIPD, RMiT, outsourcing, business continuity management, personal data protection, data governance, and regulatory reporting requirements
- Strong risk oversight and governance capabilities
- Analytical and problem-solving abilities
- Ability to influence, negotiate, and collaborate with stakeholders
- Strong written and oral communication skills
- Ability to work independently with minimal supervision
- Ability to use technology, analytics, and automation to improve risk management
What We Do
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang. OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
