VP, Business Manager - Customer Experience, Marketing, Benefits and Credit Products

Job Description
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team, applying your strategic thinking skills to drive impact at the heart of a fast-growing organization.
Job Summary
As a Business Manager in Customer Experience, Marketing, Benefits and Credit Products, you'll help shape strategy and drive operational excellence. As a key thought partner and operator, you'll bring clarity, structure, and momentum to the team-leading cross-functional initiatives, facilitating leadership forums, and ensuring priorities move from vision to execution. This role is ideal for someone who thrives in a fast-paced, highly collaborative environment, enjoys building processes from the ground up, and isn't afraid to roll up their sleeves as a team player.
Job Responsibilities

• Owns all chief of staff responsibilities, inclusive of managing day-to-day operations
• Shape and communicate the organization's strategy and key initiatives, ensuring consistent messaging and visibility of major achievements to executive stakeholders
• Drive the execution of top strategic initiatives, proactively rolling up sleeves to ensure successful delivery
• Collaborate across product teams to deliver against business objectives, owning the tracking and execution of key milestones
• Establish and maintain the operating rhythm for the leadership team and the broader organization, ensuring focused discussions and real-time alignment
• Partner with Finance and HR to manage headcount planning, budgeting, and resource allocation.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in strategy consulting, corporate strategy, business operations, or chief of staff roles
• Outstanding communication and storytelling skills, including advanced PowerPoint and Excel skills - you can create compelling, eye-catching presentations and develop complex reports with little or no oversight
• Strong relationship builder comfortable collaborating with and influencing Managing Director-level team members
• Proven ability to manage and implement operational effectiveness initiatives
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

Preferred Qualifications

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven ability to operate within the product development life cycle and agile methodologies
• Experience working in financial services

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.