VP, Application Services

Ingram Content Group (ICG) is hiring a VP Application Services join our IT team in our LaVergne, TN (greater Nashville area) headquarters.

This individual Provides executive-level product, technical, and strategic leadership across Ingram Content Group’s software engineering, software architecture, data engineering, and artificial intelligence teams. Accountable for the full technology product lifecycle, from design and development through deployment, operations, and continuous improvement, ensuring that platforms and products deliver measurable business outcomes. Partners with senior business leaders to define and execute platform roadmaps that advance ICG’s competitive position in the global book supply chain. Translates complex technical strategy into clear business value and drives organizational alignment across a matrixed engineering portfolio

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.  Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understands what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

The ideal candidate will have the following minimum qualifications:

• Bachelor's degree in Computer Science or equivalent
• 10 years of experience in a technical leadership role managing diverse engineering teams in a matrix organization
• 8 years of experience with at least 2 of the following languages: C++, Java, C#, Ruby, Angular, Bootstrap, Python
• 8 years of experience with SOA, integration, big data management including MDM.
• 5 years of experience with SaaS based products, including product and engineering experience
• 5 years of experience with Business Intelligence, Data Visualization, Machine Learning, Predictive / Prescriptive Analytics

Key Responsibilities:

• Establishes and maintains the technical strategy and architectural vision of the organizations software development and/or engineering functions.
• Plans and leads development of new software and/or product enhancements.
• Evaluates technical feasibility, design optimization and production issues.
• Partners with business to identify new solutions and/or improvements to existing solutions to yield measurable business value.
• Works to resolve issues articulated by management or other teams and ensure the resulting software meets the organizations standards of quality and performance.
• Leads the development of software plans and schedules ensuring on-time delivery of all scheduled milestones and requirements.
• Directs the analysis and preparation of systems feasibility studies, design of new systems and programs, and revision of existing systems and programs.
• Directs coding, testing, installation and maintenance of all business and scientific applications programs.
• Develops systems design standards and quality control standards for engineers.
• Develop, budget, and execute comprehensive roadmaps assigned to application/software teams
• Directly manages, mentors, and leads technology managers and their engineering associates
• Interfaces regularly with key customers to develop a deep understanding of customer needs – both articulated and unarticulated
• Works with external third parties to assess partnership opportunities and external requirements
• Facilitate development of the core positioning and messaging for the applications/software
• Partners with peer leaders to advance responsible AI and machine learning adoption, contributing to governance frameworks for model use, data quality, and ethical deployment.
• Leads the data engineering function, including the enterprise data platform (lakehouse architecture, data pipelines, and data products), ensuring trusted, high-quality data supports operational and analytical needs.
• Owns and advances the engineering culture, including developer experience, AI-assisted development tooling, engineering productivity metrics, and talent practices that attract and retain high-performing technologists.
• Constructs and presents compelling technology investment cases to executive audiences, translating engineering strategy into business impact terms including ROI, risk, and competitive differentiation.
• Monitors the evolving technology landscape, including AI/ML, cloud, and industry trends, and integrates relevant developments into the engineering strategy and roadmap with appropriate speed and discipline.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 20 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish