Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Vice President (VP) of Accounts Receivable (AR) is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives and initiatives for respective clients. This position reviews and implements systematic approaches to maximize revenue and cash flow, to ensure results are consistently delivered. This position is also responsible for providing leadership, management and development of the Ensemble Accounts Receivable operations team. The position is responsible through influence and direction to meet client performance expectations. This position is required to communicate organizational values and positive leadership to all associates within the organization. The VP of Accounts Receivable establishes, implements, and maintains appropriate internal procedures (Standard Operating) for associates to meet monthly corporate KPIs and internal benchmarks. This includes the daily direction of high-level management such as AVP's, Senior Directors and Directors in the direct resolution of AR in both a timely and efficient manner. Monitors all statistical reports weekly to resolve trends and determine deficiencies; ensures action plans are developed and maintained for improvement. The VP of Accounts Receivable serves as a complete revenue cycle liaison. Ensure that the service level is being met for Revenue Cycle performance to facility and facility performance for the achievement of the KPI standards and SLA metrics. This may include onsite visits for training or gathering of multidiscipline teams in resolving outstanding issues.
II. Job Competencies
Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.
Coaching & Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.
Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.
Leading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.
Executive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others’ attention (appropriate, impactful, and clear).
Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.
III. Essential Job Functions
Oversight of Operations, including but not limited to: Client facing Presentation of Key Performance Indicators Direct oversight to improve operational performance in both the client setting and the centralized environments. Provide overall direction for successful completion of projects.
Responsible for management of Accounts Receivable Assistant Vice Presidents, Senior Directors and Directors of Insurance Follow Up This includes but is not limited to: Performance evaluation Skill set enhancement Accountability to KPIs/SLAs.
Develop/adhere to specific objectives and performance standards as defined by client and by Ensemble Health Partners in each area of responsibility.
Coordinate with client management on process initiatives such as AR aging, denial management and self-pay collections / patient experience improvement.
Assist client management in understanding back-office metrics, tools, and reports. Prepare and facilitate in the Accounts Receivable iMOR. Participate as needed in the monthly meeting to review the MOR. Monitor AR aging and identify process issues/improvements in areas such as billing, collections, overall vendor performance, collection agency, and payment compliance.
Monitor bad debt and identify process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility.
Participates, drives, organizes sales opportunities and client deliverables surrounding Accounts Receivable.
Monitor cash flow to ensure achievement of client goals as well as closely manage to SLA requirements.
Provide weekly and monthly reports as requested.
Review performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in EHP Service Level Agreements.
Inform Ensemble and client leadership of any significant issues in the Patient Access and Back Office areas (e.g., Pre-registration delays, pre-authorization backlogs, cash posting backlogs, cash delays etc.) and monitor progress to resolution.
Proactively plan for succession in key positions and lead the planning for coverage when vacancies occur (utilize float pools where applicable) to eliminate negative impact to facilities experiencing vacancies. Participate in candidate identification and consideration when filling open positions. Lead the process for onboarding new leadership at assigned locations.
Perform staff reviews and prepare performance documents for direct reports.
Participate in monthly client conference calls as needed; provide updates on rotational basis and highlight key challenges and/or successes to share best practices across Ensemble and clients. Attend calls to obtain latest information on corporate initiatives and provide appropriate updates back to Ensemble.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
IV. Employment Qualifications
Legally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD
Ensemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD
CRCR
Or other approved job relevant certification.
Desired Work Experience
Job ExperiencePeople Leadership Experience
7 to 10 Years
5 to 10 Years
Desired Education
Education LevelPreferred Area of Study
Bachelors Degree or Equivalent Experience
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
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Innovation
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Work-Life Flexibility
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Leadership
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Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
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Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
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Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
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Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights
FMLA Rights - English
La FMLA Español
What We Do
Ensemble Health Partners is a leading innovator in revenue cycle management, helping healthcare providers improve financial outcomes and patient experiences with an unrivaled depth of expertise and best-in-class technologies. Ensemble offers full revenue cycle outsourcing as well as a comprehensive suite of healthcare financial management point solutions. With clients spanning the U.S. and Europe, we have been helping to improve healthcare outcomes for millions of patients while saving hundreds of millions of dollars for healthcare providers. We are committed to bringing every provider that we support to the peak of revenue cycle excellence. Our approach forges true partnerships that dive deep into the details to find solutions and deliver results that last. Recognized with multiple industry awards and as a Becker’s Healthcare Top Workplace, Ensemble is setting a new standard for provider support services - redefining the possible in healthcare by empowering people to be the difference.
