Position Title: VoIP Systems Administrator
Location: Fort Knox, KY
Clearance Type: SECRET
Compensation: $33.15/hr.
Responsibilities:
- Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
- Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
- Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
- Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
- Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
- Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
- Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
- Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
- Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services.
Education and Certifications:
- High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
- Valid Driver’s License.
Knowledge and Experience:
- Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
- Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
- Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
- Ability to read and interpret system diagrams, cable routing, and port assignments.
- Strong troubleshooting and customer service skills.
Desired Qualifications:
- Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
- Experience working within Army NEC or IMCS environments.
- Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
- Understanding of DoD telecommunication standards and security requirements.
Skills Required
- High school diploma or equivalent
- Valid Driver's License
- Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment
- Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components
- Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic
- Ability to read and interpret system diagrams, cable routing, and port assignments
- Strong troubleshooting and customer service skills
- Additional technical training in telecommunications or networking
- Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice)
- Experience working within Army NEC or IMCS environments
- Familiarity with AESMP/ITSM ticketing systems and IMAC procedures
- Understanding of DoD telecommunication standards and security requirements
What We Do
We are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services. Our Mission Combine technical expertise, innovative approaches, and operational experience to solve our customers’ most complex challenges. Our Vision A corporate family driven to lead globally with innovative vision, flawless execution, continuous adaptability and a profound appreciation for the missions we serve. Guiding Principles Satisfy the customer – “Exceed expectations” Set the Example – “Be out front” Be Responsive – “Timing is everything” Persevere – “Find a way” Please also visit PTP Talent Acquisition on LinkedIn www.linkedin.com/in/ptptalentacquisition
