We are seeking a skilled and motivated VoIP Engineer with hands-on experience in Asterisk
(FreePBX), 3CX, and Zoom Phone to support, maintain, and enhance our contact center solutions.
The ideal candidate will have strong technical expertise in VoIP systems, call routing, and integrations,
along with a proactive approach to troubleshooting and optimization.
Key Responsibilities
• Design, implement, and maintain VoIP and contact center solutions
• Configure and manage Asterisk (Dialplan), FreePBX, and 3CX systems
• Build, customize, and optimize call flows including IVR, queues, and call routing strategies
• Monitor system performance and ensure high availability and reliability
• Troubleshoot and resolve issues related to SIP signaling, RTP media, and VoIP infrastructure
• Optimize overall system performance including call quality, latency, and routing efficiency
• Integrate VoIP systems with external platforms such as CRM systems, APIs, and webhooks
• Develop and maintain automation scripts using Python or Bash
• Work with RESTful APIs and WebSockets for system integrations and enhancements
• Collaborate with cross-functional teams to improve contact center operations
Requirements
Bachelor’s degree in Computer Science, Engineering, or a related field
• 1–2 years of experience in VoIP or Contact Center environments
• Strong understanding of SIP, RTP, IVR systems, queues, and call routing
• Hands-on experience with Asterisk (FreePBX) and 3CX
• Solid understanding of networking fundamentals (TCP, UDP, NAT, Firewalls)
• Experience implementing and supporting contact center solutions
• Experience with API integrations (RESTful APIs, JSON, webhooks)
• Basic scripting or programming skills (Python or Bash)
• Familiarity with Linux systems and environments
• Experience with VoIP monitoring and troubleshooting tools
• Familiarity with CRM systems or third-party integrations
• Nice to have experience with Zoom Phone or Zoom Contact Center
What We Do
An end to end platform providing a seamless experience for prospective buyers, sellers & investors in the real estate space. We are a tech-based information & services hub with multiple arms that tackle every step of our clients journey from searching for a home, to buying, selling, consulting and/or investing in properties on a fully immersive digitized platform. Using machine learning and tailored algorithms that foresee & learn customer demands properties are recommended that better suit their needs. The ease of online navigation, the ability to compare different properties and filter according to personal interests allows customers malleability and short search times. Our Nawy Now service allows customers to move in and pay later with reasonable payment plans. This program tackles the adversity of finding ready to move homes by providing a wide array of competitively priced properties with up to 10 year installment plans.
.png){kind=logo}
