Peraton is looking for a Voice and Video Technician to support a contract onsite in Washington, DC. In this role, the Voice and Video Engineer will be responsible for configuring, managing, monitoring, and maintaining government Command and Control (C2) conference rooms and video-teleconferencing endpoints.
Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of system, network, software, and security solutions.
The Voice and Video Technician is responsible for but not limited to:
- Tier II phone support of reported customer incidents supporting network conference room video systems, desktop video systems, video conferencing systems, video gateways, and video control systems.
- Provide End User support, to include in-room and external network support with graphical user interface access and operability; troubleshooting, scheduling and administering video teleconferences.
- Conduct testing and configuration of existing hardware, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms.
- Perform patch and firmware upgrades of devices, break/fix support and daily operations and management support, including onsite assistance for special events.
- Testing and evaluation of video infrastructure equipment such as multi-controller units, meeting systems, video content servers, and video control systems.
- Testing and evaluation of video endpoint devices and associated peripherals.
- Documentation and reporting of all associated testing activities.
- Develop and provide training to end users on the various endpoint devices.
Required Qualifications:
- An active/current TS/SCI Security Clearance is required.
- Must be able to work shift schedule (Panama) supporting 24/7 operations.
- Bachelor’s degree in an IT related field and 5+ years of related experience or a commensurate combination of education, training and experience, is required; four years of relevant experience in the above-cited duties may be substituted in lieu of a degree.
- A current 8140/8570 IAT Level II compliant certification.
- CCST Certification (IT Support or Networking).
- Strong understanding of VoIP and Video technologies (Avaya, Cisco, Tandburg, and/or Webex, etc.).
Desired Qualifications:
- Current CCNA certification.
- Experience with the ITIL library in support of incident and change management.
- Experience with a maintenance ticketing system to manage incidents and problems.
- Knowledge of Solarwinds, Splunk, and Variphy monitoring systems.
- Previous experience supporting a government and/or Department of Defense customer.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Skills Required
- Active/current TS/SCI security clearance
- Ability to work a Panama shift schedule supporting 24/7 operations
- Bachelor's degree in an IT-related field and 5+ years of related experience, or commensurate education, training, and experience; four years of relevant experience may substitute for the degree
- Current 8140/8570 IAT Level II compliant certification
- CCST Certification in IT Support or Networking
- Strong understanding of VoIP and video technologies, including Avaya, Cisco, Tandberg, and/or Webex
- Current CCNA certification
- Experience with the ITIL library for incident and change management
- Experience with a maintenance ticketing system for incident and problem management
- Knowledge of SolarWinds, Splunk, and Variphy monitoring systems
- Previous experience supporting a government and/or Department of Defense customer
Peraton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Peraton and has not been reviewed or approved by Peraton.
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Healthcare Strength — Healthcare offerings are described as broad, including medical, dental, vision, mental health support, and specialty programs like virtual physical therapy and surgical/cancer care navigation. Medical coverage is also characterized as a standout part of the overall package in terms of perceived quality.
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Retirement Support — Retirement support includes a 401(k) with employer matching and is repeatedly positioned as a strong component of total rewards. The 401(k) benefit is frequently singled out as one of the most valued parts of the package.
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Leave & Time Off Breadth — Time-off benefits are positioned as robust, including PTO, holidays, paid sick days, and floating holidays, with some roles offering notably generous accrual. Leave breadth is reinforced by related programs such as short/long-term disability and bereavement leave.
Peraton Insights
What We Do
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Why Work With Us
We are fearlessly solving the world’s most complex challenges to keep people safe and secure. You can be a part of protecting and promoting that freedom around the world.
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