Job SummaryThe Voice Network Systems Engineer is responsible for management and support of the technical infrastructure related to communicating with Air Methods’ aircraft and personnel. This includes support of conventional and trunked radio systems, the dispatch console system, recording equipment, PBX and all related hardware, software and cable plant.Essential Functions and Responsibilities include the following:
- Manage and support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel.
- Support communications-related software applications including configuring and troubleshooting
- Interface with telecom, radio system, and console vendors to troubleshoot problems with these systems
- Manage deployment projects and communicates effectively with Information Services, flight program and regional management, communications center management and other constituents
- Perform project management duties, including system specification and design, budgeting, interfacing with internal and external personnel and implementation
- Identify new radio network designs to increase service levels and reduce costs
- Maintain all FCC licensing and documentation
- Other Duties as assigned
Additional Job Requirements• Regular scheduled attendance to include on-call rotations and occasional after-hours work• Indicate the percentage of time spent traveling: <10%Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.Education & Experience• Two-year degree in technical subject or equivalent work experience required• Five or more years’ experience with two-way radio system (e.g., amateur, EMS, fire, police) design and implementation• Experience with console communication systems• Troubleshooting experience• Experience with managing small to medium projectsSkills• Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote control methods• Knowledge of telecom circuits• Knowledge of dispatch console systems• Understands FCC licensing requirements• Solid project management skills, especially effective written and verbal communication skills• Detail-oriented with strong follow-through and ability to work in a high-profile, complex environment
Computer Skills
- Good computer skills including basic networking
- Familiarity with virtual server environments (such as VxRail)
- Experience performing System Administrator functions on Windows servers
- Familiarity with operations in Linux (especially Debian and SLES)
- Appropriate home internet service to allow working from home
- Good understanding of Windows and Microsoft Office products
Certificates, Licenses, Registrations
- None required
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum payMaximum PayBenefitsFor more information on our industry-leading benefits, please visit our benefits page here.
Skills Required
- Two-year degree in a technical subject or equivalent work experience
- Five or more years of experience designing and implementing two-way radio systems
- Experience with console communication systems
- Troubleshooting experience
- Experience managing small to medium projects
- Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems, and remote control methods
- Knowledge of telecom circuits and dispatch console systems
- Understanding of FCC licensing requirements
- Basic networking skills
- Familiarity with virtual server environments such as VxRail
- Experience performing system administrator functions on Windows servers
- Familiarity with Linux operations, especially Debian and SLES
- Good understanding of Windows and Microsoft Office products
- Appropriate home internet service to support working from home
What We Do
Quality emergency care doesn’t begin in the hospital emergency room – it begins at the scene of the accident or the moment a life-threatening illness strikes. Air Methods has a talented workforce of over 4,500 team members, which includes the best in the air medical industry. We are pilots, clinicians, mechanics, air communications specialists, support teams and many more. We’re ready to answer the call because we know someone’s life is on the line. We dedicate ourselves around the clock to maintain equipment and supplies, coordinate logistics and relentlessly provide the tools and expertise that allow us to give more tomorrows. From the front lines to the phone lines, we believe our status as the industry leader – and the importance we place on our mission statement and core values – allow us to attract the highest level of talented professionals. More than 20% of our team members are U.S. veterans, active duty or in the reserves. Our comprehensive aviation, clinical and maintenance training is as robust as it is intense. And our continuous curriculum of learning and simulation-based training is unmatched in the industry. We are ready to save lives at every moment of every day, with over 300 bases of operations serving 48 states. In rural communities, that kind of reach of care is crucial. Emergency air medical transport and treatment is often the only access to lifesaving emergency care they have – providing access to millions of people who otherwise would not have been able to make it to a trauma center. We also operate eight maintenance centers of excellence throughout the nation and a national communications center. Although we call Greenwood Village, Colorado, home, we are only a call away.
