Voice Engineer

Job Title: Voice Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

The Voice Engineer will be responsible for the day-to-day operations and maintenance of our Cisco Voice environment. A typical day would consist of working through any morning tickets or ongoing issues in support of our corporate-wide Voice environment, monitoring the environment, servers, and call centers for health and operational issues, and correcting any potential issues. During the day this role will work with our other Voice Engineers managing various tickets across the CACI environment, participate in project work, assist in setting and maintaining Voice and Video standards, and wrap up the day ensuring our systems are operational in support of any corporate evening activities.

Responsibilities:

• Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment.
• Manage configuration, deployment and maintenance of multi-site Cisco VoIP Network and multi-site Cisco UC Environment Design, including managing and supporting the CUBE environment.
• Acquire, maintain, and report on data related to VoIP network performance management, capacity planning and utilization trend analysis.
• Review network design and configuration and make recommendations to improve functionality and quality.
• Management, administration, and support of multiple Call Center environments our team supports, including using Variphy.
• Lead vendors and technicians handling voice and data networks.
• Provide advice about level 4 engineering to Field Service teams and engineers.
• Provide management, administration, and support of core Voice & Video environment.  Maintain same for Lab environment.
• Design, Maintenance, and certification of Teams, Zoom, and Webex calling and conferencing, as well as Cisco Jabber, IP phones, and various Video Devices (VTC).
• Extensive UCCX Scripting, administration, and design.

Qualifications:
Required: 

• Qualifications should include 2-5 years working in a SIP environment, including required experience with Cisco hardware and software, Microsoft Teams, Zoom, and WebEx.

• Strong ability to work independently and quickly resolve issues in a highly visible position.  Strong understanding of when to include other team members to assist in problem resolution.

Desired:

• Additional experience with Cisco voice environments, Soft-phone systems, VMWare, CX-One, strong operating system knowledge, etc.

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$57,000 - $116,700