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Job TitleVoice Communication Specialist - East Region
LocationCleveland
FacilityRemote Location
DepartmentWill Hills Administration-Regional Operations
Job CodeB1027S
ShiftDays
Schedule8:00am-5:00pm
Job Summary
Job Details
Join us at Cleveland Clinic, where we know what matters most. That's why we treat our caregivers as if they are our own family. Here, you will find that we receive resources to learn and grow and comprehensive benefits that invest in your health, your physical and mental well-being and your future. You will be part of a supportive team united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
As a Voice Communication Specialist, you will operate telecommunications telephone console systems and associated telecommunications equipment. In this role, you will have the option to work entirely remotely or in-office at the Willoughby location. You will excel in this position if you enjoy a face-paced environment, multi-tasking, and ensuring operations run smoothly.
A caregiver in this position works from 8:00AM - 5:00PM.
A caregiver who excels in this role will:
- Receive and screen all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance.
- Place and record, as applicable, all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
- Direct hospital personnel request conference calls to conference company as procedures described.
- Provide assistance to hospital patients with dialing instructions, placing calls, and answering questions.
- Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
- Process group alert test twice daily.
- Expedite medical emergency and crises intervention procedures using page and established procedures.
- Assist staff with out-of-service pages by performing program changes using page systems.
- Process calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit.
- Perform on-call schedule services.
- Assist personnel in contacting on call physicians and other on-call personnel.
- Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
- Remain alert to daily on-call schedule changes.
- Operate various systems and facsimile equipment.
- Send domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages.
- Receive, log and dispatch incoming telex and facsimile messages.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma
- One year of experience as a telephone operator in a health care facility OR a telephone company using various communications console OR coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers
- Understanding of networking/distributed computing environment concepts and principles of client/server configuration
- Excellent knowledge of messaging technology and project management skills
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Working in a stationary position for extended periods
- Operating a computer and other office equipment
- Traveling throughout the hospital system
- Ability to communicate and exchange accurate information
- In some locations, ability to move up to 10 pounds
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Cleveland Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleveland Clinic and has not been reviewed or approved by Cleveland Clinic.
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Healthcare Strength — Health coverage is described as comprehensive and cost-effective, with broad in-network access and supportive wellness features. Feedback suggests medical, dental, vision, and ancillary services are well-integrated and valuable for families.
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Retirement Support — Retirement offerings include a pension component alongside a matched savings plan, contributing to long-term financial security. Feedback suggests these elements compare favorably to many local options.
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Parental & Family Support — Paid maternity and parental leave are highlighted as stronger than many regional employers. Additional family supports like adoption assistance and education aid further enhance perceived value.
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What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
