ClassWallet, a leading financial technology company in the United States, is seeking to hire an Implementation Specialist to join our team.
ClassWallet is a financial technology company serving agencies delegated responsibility to manage public funds. Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting. ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states.
The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.
While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture. As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.
About the Role
We are seeking a high-energy, strategic Implementation Specialist to lead the successful integration of ClassWallet’s solutions for our most valued partners. This isn't just a support role—it is a consultative leadership position. You are the architect of the customer’s initial success and the primary driver of long-term platform adoption.
As an Implementation Specialist, you don’t just follow a checklist; you own the project lifecycle. You will act as a trusted advisor to school districts, state agencies, and foundations, leveraging a deep understanding of their unique challenges to propose "out-of-the-box" solutions that align their workflows with our technology. Your goal is to turn complex onboarding into a seamless, value-driven experience that secures revenue and mitigates churn before it starts. This is a role for someone who is equally comfortable building relationships and rolling up their sleeves to get things done.
Responsibilities
- Serve as the primary lead during the critical first phase of the customer lifecycle, providing expert guidance on best practices for platform configuration.
- Proactively identify opportunities for expansion and up-selling during the implementation phase by recognizing unmet customer needs and collaborating with the Client Success team to capture new revenue streams.
- Anticipate potential roadblocks in the onboarding process. When issues arise, you don’t just report them—you propose creative, scalable solutions that keep the project on track.
- Manage complex, multi-stakeholder implementations, including new and existing clients, ensuring all deliverables are met with precision and within established timelines.
- Act as the "voice of the customer" for the Product and Engineering teams, synthesizing customer feedback into actionable insights for future platform enhancements.
- You contribute to a scalable deployment playbook — finding ways to apply what's worked before rather than reinventing the wheel with each new customer.
- Design and deliver high-impact training webinars and on-site training sessions that go beyond "how-to" and focus on "why," driving deep user buy-in.
- Maintain meticulous records in HubSpot and other internal tools, ensuring a seamless hand-off to the post-implementation support teams.
What You Bring
- Consultative Mindset: You don’t just take orders; you ask "why" and offer a better way.
- Proactive Ownership: You see around corners and solve problems before the customer even notices them.
- Exceptional Communicator: You can command a room (or a Zoom call) and translate technical jargon into business value.
- Creative Agility: You think outside the box to solve "unsolvable" workflow hurdles.
- Revenue-Focused: You understand that customer success is the primary engine for company growth.
Requirements
- Experience: 3+ years in a client-facing implementation, consulting, or strategic account management role (SaaS experience preferred).
- Analytical Prowess: Ability to interpret complex data and translate it into a compelling narrative for customers.
- Tech Savvy: High proficiency in Microsoft Excel (data analysis) and Google Suite.
- Proven Track Record: Demonstrated ability to manage high-stakes projects with multiple moving parts and demanding stakeholders.
- Education: BA/BS degree preferred. Project Management Professional certification is highly preferred.
Benefits
ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.
We offer an excellent salary and benefits commensurate with experience.
ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.
Skills Required
- 3+ years in a client-facing implementation, consulting, or strategic account management role
- High proficiency in Microsoft Excel
- High proficiency in Google Suite
- BA/BS degree
- Project Management Professional certification
What the Team is Saying
What We Do
We recently updated our Vision and Values as we are more than simply a technology. In our evolved Vision statement, we now emphasize the word, "integrity" as we know it is the combination of technology and PEOPLE that truly sets us apart. Our clients look good because their citizens are better served using our platform and processes that include real people supporting the effort. A notable addition to our Values is that, "we care deeply about the people we serve," further emphasizing the Mission and how we approach the day-to-day. Our Values are used to make difficult business decisions. They are not simply slogans but expectations interwoven into the fabric of the culture. A pioneer in financial and government technology, ClassWallet's technology is used by public agencies across 35 states to maximize the positive impact of public funding on people’s lives. Since 2014, the ClassWallet platform has been used to deliver more than $4 billion in public funds to millions of citizens, and has helped clients achieve the highest standards of program integrity and efficiency. With customer loyalty and satisfaction exceeding some of the world's largest brands, ClassWallet was recognized by J.D. Power in 2024 for providing "An Outstanding Customer Service Experience" for Phone Support. ClassWallet is headquartered in Hollywood, Florida, and ranks as the 88th fastest-growing software company on the prestigious Inc. 5000 list.
Why Work With Us
From ClassWallet’s Founder and Executive Chairman to every member of the leadership team, our culture of authenticity is a foundational value for all. This fundamental philosophy guides interactions with each other and our clients and customers.
Gallery
ClassWallet Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The majority of employees are distributed around the U.S. and work remotely. We have a headquarters in Hollywood, FL that supports hybrid work as well.
