The Role
Provides Tier-2 support for voice networks, troubleshoots VoIP and network issues, configures voice equipment, monitors support tickets, manages DID porting activity, and supports PBX, call center, voicemail, carrier selection, and related telecommunications projects.
Summary Generated by Built In
JSI invites you to join our team as a Voice and Data Engineer on our Managed Services team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.
Position Overview:
As a Voice and Data Engineer, you will be responsible for troubleshooting, analyzing, and deploying the Voice infrastructure to ensure the best service for our partners.
Responsibilities
- Provide escalated Tier-2 technical support on voice networks.
- Perform voice network configurations and changes of various voice equipment to enhance performance.
- Process and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
- Provide support for the company’s voice network technologies, including PBX, Call Center/ UCCX, Voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and compliance with international standards and procedures.
- Process and follow-up on porting activity for Local DID, International DID and Toll-Free orders.
- Work on other ongoing and short-term projects as outlined by management.
Required Qualifications
- An associate or bachelor’s degree in a related field is preferred. Relevant work experience is acceptable in lieu of a degree.
- 1+ years of Voice Support experience.
- 2+ years of experience in a technical support role.
- Advanced understanding of VoIP and networks, including troubleshooting/fixing voice and network related problems.
- Must possess well-developed client-driven skills while operating in a manner making it easy to do business; committed to helping and supporting company End Users connectivity issues.
- Ability to function well in a team, as well as establish rapport, credibility, and trust with colleagues and clients; proficient in English.
Benefits & Compensation
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and travel support.
- Ongoing professional development and educational opportunities.
About
To learn more about JSI, visit us at jsitel.com.
Skills Required
- 1+ year of voice support experience
- 2+ years of experience in a technical support role
- Advanced understanding of VoIP and networks, including troubleshooting and resolving voice and network problems
- Associate or bachelor's degree in a related field
- Relevant work experience in lieu of a related degree
- Strong client-driven support and communication skills
- Ability to work effectively on a team and establish rapport, credibility, and trust with colleagues and clients
- Proficiency in English
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The Company
What We Do
JSI is a full-service consulting firm that provides financial, engineering, management, regulatory, and strategic guidance to independent communications and broadband providers. With over 60 years of experience, the company helps clients modernize networks, secure funding, and achieve sustainable growth. JSI operates as a unified partner, offering end-to-end solutions that empower rural and regional providers to expand their reach and compete effectively in the rapidly evolving digital landscape.
