The Visual Sales Coordinator supports the sales team by managing customer orders, scheduling sales calls, providing marketing assistance, and maintaining customer relationships.
Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. www.electo-matic.com
Job Description
This position is responsible for the implementation of all Visual Products lines, including: Commercial LED Displays, Digital Billboards, Factory Displays, and LED Lighting projects.
We are in search of an experienced and well-organized Sales Coordinator to provide the necessary support for our inside/outside sales team. The ideal candidate will be the point of reference for the sales team and customers, by performing the tasks related to customer order fulfillment, scheduling sales calls, prospect research, sales/presentation support, marketing assistance, and working with the production team.
The goal of this position is to facilitate the team’s activities to maximize their performance and strive for efficiency in the sales process.
The ideal candidate must execute the Visual Sales plan through interaction with the inside & outside sales team, customers, prospects, sustaining long-term relationships with key accounts, and furthering Electro-Matic’s growth and development throughout the industry.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must possess strong interpersonal skills and have effective oral and written communication skills.
Competencies
Strong business, creative, and technical writing skills
Proficiency in MS Office skills, including Word, Excel, and PowerPoint
Excellent oral and written communication
Effective interpersonal, organizational, planning, and problem-solving skills
Attention to detail and accuracy, and ability to multitask
Required Education and/or Experience
· Bachelor’s degree, or
· 2-5 years of customer service or inside sales experience
· Valid driver’s license required.
Work Environment
Position is an indoor warehouse setting with moderate noise levels, including voices, office equipment, and foot traffic sounds. Employee may interact with customers, sales representatives, and other internal departments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to:
· Sit at desk for extended periods of time
· Use arms, hands, and fingers to handle, feel, and reach for items
· Listen to and talk with fellow staff and internal and external customers
· Occasionally crouch and crawl
· Be able to lift 20 pounds
Travel
Minor travel may be required for trade shows and customer events.
Job Summary
This non-exempt position is responsible for administrative support for a Sales Team to a targeted customer base, enter orders, expedite, resolve customer issues, and act as a general advocate, ensuring customer satisfaction. Interact with internal personnel (customer service, product line coordinators, vendors, etc.) to gather data for research and resolution. On-site customer visits to input data directly into customers’ database to update and transition to new products.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
· Responds to customer base inquiries, entering quotes, orders, and special pricing.
· Responds to customer delivery issues and manages customer back-order reports.
· Assist in managing item planning data (safety stock, lead time, minimum & maximum order quantities) and inventory for key customers.
· Enters customer orders by utilizing the customer’s order entry software, maintaining, and updating customer part numbers.
· Work with Sales Team on blankets and special pricing,
· Works with the Pricing Administration team to ensure proper sell and rebates are set up and identified for correct commissions calculations.
· Problem solves in conjunction with outside sales to meet customer requirements.
· Work with third-party contractors to facilitate warranty and non-warranty repairs.
· Work with outside sales to increase R&R (repair & return) business.
· Manage customers’ consigned inventory.
· Work with customers’ purchasing personnel to facilitate price changes and amendments.
· Manage the Software Upgrade Service (SUS) vendor program.
· Develop and maintain relationships with product line contacts.
· May arrange sales or company functions (outings, lunches, etc.)
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
