Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Visitor Information Assistants (VIA).
Job Description:
Summary: Visitor Information Assistants (VIA) provide directions, information and assistances to visitors and guest of Arlington National Cemetery.
Essential Responsibilities:
- Provide general information, directions, and other forms of assistance to visitors.
- Understand and maintain knowledge of the ANC
Requirement:
- An Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in-person customer service; or
- Five years of relevant experience such as a visitor use assistant, docent, park guide, or in-person customer service.
- Maintain basic computer skills, ability to operate kiosks and basic office equipment, and the ability to communicate clearly in written electronic mail (emails).
- Personnel are required to have the ability to walk throughout the entire facility and stand constantly. This includes long distances, various hills/grades and all types of terrain.
- VIA must be able to function outdoors in all types of weather.
Security Requirements:
- Public Trust
Skills:
- Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract
- Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract
Physical Requirements: This position requires constant standing and walking throughout the entire facility, to include long distances, various hills/grades, and types of terrain. This position is a year-around, outdoor position, and functions in all types of weather.
Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
Additional Compensation: This position includes an additional $5.09 per hour up to 40 hours per week for Health & Welfare benefits in accordance with The McNamara-O’Hara Service Contract Act (SCA).
GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.
Skills Required
- Associate's degree and at least three years of relevant experience as a visitor use assistant, docent, park guide, or in-person customer service; alternatively, five years of relevant experience
- Basic computer skills and ability to operate kiosks and basic office equipment
- Ability to communicate clearly in written email and in person
- Ability to walk long distances and stand constantly across hills, grades, and varied terrain
- Ability to work outdoors year-round in all types of weather
- Ability to read, write, speak, and understand English fluently enough to support contract requirements
- Required state motor vehicle licenses or certifications for operating contract vehicles and equipment
- Excellent customer service and written and oral communication skills
What We Do
Global Resource Solutions, Incorporated (GRS) provides integral functional support services to government agencies and corporate organizations. GRS specializes in working with senior executives and leadership in government and business by giving them tailored solutions based on their objectives and desired effects. GRS is an experienced small business that is serving customers in many industries to include the Department of Defense, the Intelligence Community, and the Federal Government; we provide a full range of capabilities and tools to support the advancement of policies, procedures, and infrastructure to facilitate continuity of operations and increased productivity. GRS provides its customers with the technical expertise, practical reasoning, in-depth understanding and the depth of skills they need and want.
