Virtualization Engineer

Roles and Responsibilities

• Provide enterprise-level operational support for incidents, problem, and change management activities 
• Investigate and triage technical events and requests needing additional resources 
• Intelligently escalate issues to level 3 engineering 
• Work across technical teams to troubleshoot complex infrastructure issues 
• Work with vendors to resolve virtualization and compute issues 
• Plan and perform maintenance activities 
• Create and maintain detailed documentation 
• Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices 
• Communicate with customers and internal teams with transparency 
• Participate in on-call rotation 
• Complete training and certification as assigned to further skills and knowledge 

Qualifications

• Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted) 
• 5+ yrs of experience with Virtualization technologies 
• Experience with VMware vSphere/VVF required 
• Experience with Nutanix AHV preferred 
• Experience with Microsoft Hyper-V preferred 
• 5+ yrs of experience with operational administration of IT systems 
• 5+yrs of experience with performance monitoring tools (LogicMonitor, Elastic, etc.) 
• 5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred 
• Experience with Cisco UCS and Dell hardware systems required 
• Familiarity with Dell PowerFlex/PowerStore/VxRail preferred 
• Operating System skills with Windows and Linux preferred 
• Understanding of PowerShell and PowerCLI.  Ability to create and utilize scripts preferred 
• Managed services or consulting experience preferred 
• VMware Certified Professional certification required 
• ITILv4 certification preferred 
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Soft Skills:

• Technical troubleshooting and problem-solving capabilities 
• Approach projects and problems with a “security first” mindset 
• Superior customer service and training skills 
• Possess a strong sense of urgency and ability to set priorities 
• Ability to work without direct supervision 
• Team-oriented collaborator willing to share knowledge and experience 
• Solid communicator with the ability to provide professional documentation 
• Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels 
• Ability to effectively interact with all levels of business via phone, written communication, and in person 
• Skilled in achieving results in a customer centric environment 
• Self-motivated, able to work in a fast-paced environment 
 
 
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