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- Open availability to work assigned shifts Monday-Friday. Schedules may be assigned within operating hours that vary by day and extend as late as 10:00pm PST / 1:00am EST.
- Residence in Florida, Nevada, Utah, Arizona, Nevada or South Carolina.
- Prior administrative experience in a remote or hybrid work environment preferred but not required.
CRITICAL TASKS
Policies and Procedures
- Maintains confidentiality of proprietary materials and information.
- Protects the privacy and security of guests and coworkers.
- Follows company and department policies and procedures.
- Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
- Performs other reasonable job duties as requested by Supervisors.
Guest Relations
- Addresses customer needs in a professional, positive, and timely manner.
- Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
- Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
- Thank customers with genuine appreciation and provides a fond farewell.
- Assists other associates to ensure proper coverage and prompt guest service.
Communication
- Speaks to guests and co-workers using clear, appropriate and professional language.
- Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Communicates efficiently with others to effectively exchange information.
Working with Others
- Supports all co-workers and treats them with dignity and respect.
- Develops and maintains positive and productive working relationships with other associates and departments.
- Partners with and assists others to promote an environment of teamwork and achieve common goals.
- Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Documentation/Reporting
- Enters and locates work-related information using computers and/or application systems.
- Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software
- Enters and retrieves information contained in computer databases and software to update records, files.
- Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
CRITICAL COMPETENCIES
Analytical Skills
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications
- Telephone/Email Etiquette Skills
- English Language Proficiency
- Communication
- Writing
- Listening
- Applied Reading
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Initiative
- Stress Tolerance
- Adaptability/Flexibility
Organization
- Detail Orientation
- Multi-Tasking
- Time Management
- Planning and Organizing
Computer Software
- Microsoft Office Suite
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Open availability to work assigned Monday-Friday shifts within operating hours extending as late as 10:00 p.m. PST / 1:00 a.m. EST
- Residence in Florida, Nevada, Utah, Arizona, or South Carolina
- Prior administrative experience in a remote or hybrid work environment
- High school diploma or GED equivalent
- At least 1 year of related work experience
- English language proficiency and professional telephone/email communication skills
- Computer proficiency, including Microsoft Office Suite
- Customer service, organization, attention to detail, multitasking, and time-management skills
- No supervisory experience required
What We Do
Hyatt, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of March 31, 2021, Hyatt's portfolio included more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents. Hyatt's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. Hyatt's subsidiaries operate, manage, franchise, own, lease, develop, license, or provide services to hotels, resorts, branded residences, and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. The term "Hyatt" is used for convenience on this page to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.
Why Work With Us
Hyatt is proud to have a culture where coworkers become friends and family. Our focus on care for employees and guests has served as the heart of our business and made Hyatt one of the best hospitality brands in the world. As we continue to grow -- even during the most challenging times -- we never lose sight of what’s most important: people.
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