The Role
Manage day-to-day operations for a remote telehealth clinic: support people operations (onboarding/offboarding, payroll, system access), perform light reporting and knowledge-base maintenance, handle basic client and technical support, and assist troubleshooting to ensure smooth clinical and business operations.
Summary Generated by Built In
Lead with Care. Empower Families.
Manatee is a family-first, virtual clinic providing therapy, coaching, and tools to empower modern families. As our (Virtual) Office Manager, you’ll support creating a seamless and supportive experience for our clients and team members-alike.
About the Role:The Virtual Office Manager will play a key role in ensuring smooth day-to-day operations of our telehealth practice. This role spans a variety of administrative and operational areas, including people operations, light reporting, and customer service.
What You’ll Do:- People Operations Support:
- Partner with the Clinical Operations Manager to execute onboarding and offboarding processes (issuing laptop, granting systems access, etc).
- Support payroll, system access, and related employee needs.
- Reporting and Administrative Tasks:
- Support business and clinical operations with reporting and ad-hoc analysis (light)
- Support Clinical Operations Manager in building and maintaining an internal knowledge base for team resources
- Customer and Technical Support:
- Respond to basic client and technical inquiries, escalating as necessary (ex: password reset, adding a new account, etc)
- Assist with troubleshooting minor technical issues
- Highly organized, detail-oriented, and proactive
- Comfortable learning new systems and processes
- Natural problem solver who thrives in fast-paced, dynamic environments
- Familiar with basic office tech (gSuite, Slack, etc) and learning new platforms
- Skilled at managing multiple priorities and deadlines
- Hours: ~20 hrs / week (will vary and open to increasing/evaluate contract to hire based on performance and company needs)
- Compensation: $20/hr
- Remote-First: Work from anywhere
- Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care.
- Mission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives.
- Children First: They are our focus and future.
- Diversity as Strength: Inclusion fuels innovation.
- Embrace Growth: Challenge and change are necessary.
- Kindness Always: It’s the foundation of everything we do.
Skills Required
- Highly organized, detail-oriented, and proactive
- Comfortable learning new systems and processes
- Familiarity with basic office tech (gSuite, Slack)
- Experience supporting onboarding and offboarding processes (issuing laptops, granting system access)
- Ability to support payroll and employee system access needs
- Basic reporting and light ad-hoc analysis skills
- Ability to respond to basic client and technical inquiries and troubleshoot minor technical issues
- Skilled at managing multiple priorities and deadlines
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The Company
What We Do
Manatee empowers providers and families through AI-based therapy and collaborative treatment goals. Everyday therapy for remarkable kids.
