At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.
We are looking for a proactive and detail-oriented Virtual Assistant to support our team with administrative, communication, and coordination tasks. The ideal candidate will be organized, tech-savvy, and capable of managing multiple responsibilities efficiently while maintaining a professional and friendly approach in all interactions.
A strong working knowledge of HubSpot is essential, as the role involves managing customer interactions, tracking leads, and supporting engagement activities within the platform.
Job Responsibilities:
Proactively reach out to users via phone calls, emails, and SMS based on workflows built in HubSpot.
Should have hands-on experience to manage and use HubSpot CRM.
Engage users who paused or did not complete onboarding/quiz steps to reinitiate their journey.
Respond promptly to users who request assistance or have product-related questions.
Follow pre-defined scripts and maintain accurate product knowledge (scripts will be collaboratively developed with Vivoro).
Support conversion efforts by helping customers understand offerings and encouraging purchases.
Perform CRM-related tasks such as logging conversations, updating customer records, and tracking engagement.
Provide operational support linked to customer engagement, as needed.
Proven experience in sales, customer engagement, or customer conversion roles.
Excellent verbal and written communication skills.
Confident in handling live conversations and adapting to different customer scenarios.
Ability to follow structured workflows and scripts while maintaining a natural and personable tone.
Comfortable using HubSpot or similar CRM and workflow systems.
Highly organized, detail-oriented, and self-driven in a remote work environment.
Working Hours:
EST or PST Shift
Top Skills
What We Do
Success today requires a strong digital presence, but finding the right expertise for digital transformation is a challenge many face. INSIDEA aims to bridge this gap.Founded by Pratik Thakker, INSIDEA is a leading digital and outsourcing solutions provider. We aim to connect businesses worldwide with superior digital services to achieve outstanding results.We customize our offerings to address each client's specific requirements. INSIDEA’s essence lies in our commitment to turning innovative ideas into reality, enhancing online visibility for businesses, streamlining operational processes, and unlocking their potential to the fullest.Our service portfolio is diverse, catering to the unique demands of businesses across the globe. Our culture, built on flexibility, creativity, and a balanced approach, distinguishes us, fostering a remote work environment that attracts and develops top talent.Since our inception, we have experienced rapid growth in our team and global footprint. We have achieved the status of a HubSpot Diamond Solutions Partner in the short span of a year. This achievement highlights our role as a trusted partner in our clients' digital transformation journeys.Follow us on LinkedIn to discover how we're transforming digital solutions and outsourcing, creating valuable connections, addressing specific business challenges, and delivering meaningful results.
