As a key member of the Corporate Operations team, the VIP Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
POSITION IS REMOTE/ Work shift is Monday - Friday 10 AM - 7 PM Pacific
- Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail
- Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
- Uses available sources such as State Department websites, news agencies to stay informed of current international events
- Ability to handle multi-cultural VIP clientele
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures
- Utilizing IRD/DSD
- Supports one or more accounts
- Operates within detailed procedures
- Interacts with VIP traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.
Skills Required
- Complete domestic and international travel arrangements (air, hotel, ground, rail).
- Provide high-touch concierge-level service for VIP clients, including leisure and personal services and upgrades.
- Advise clients on international travel requirements (visas, passports, immunizations).
- Strong working knowledge of international pricing rules and procedures.
- Experience using IRD/DSD.
- Ability to handle multi-cultural VIP clientele.
- Operate within detailed procedures and ensure compliance with client travel policies.
- Provide first-level support for customer service and technical issues via telephone and email.
- Attend staff and training meetings; may be required to work in office if home based.
What We Do
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
