Fontainebleau Florida Hotel LLC

VIP Services | VIP Services Supervisor

Posted 2 Days Ago

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Miami Beach, FL, USA

In-Office

Junior

Events • Real Estate • Travel • Hospitality

The Role

Supervise VIP Services operations, ensuring high-quality guest experiences and satisfaction. Responsibilities include overseeing staff, managing reservations and guest profiles, resolving concerns, scheduling labor, enforcing policies, supporting hiring and performance evaluations, and performing concierge duties. The role requires strong organization, communication, problem-solving, and relationship-building skills, with the ability to stand and walk for extended periods.

Summary Generated by Built In

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

We are looking for a VIP Services Supervisor to join our team! The VIP Services Supervisor will supervise the day-to-day activities of the VIP services Teams to ensure quality standards, services, and guest satisfaction.

Examples of Duties, includes but is not limited to the following:

Oversee and monitor staff to ensure positive and engaging customer relations.

Make reservations for room accommodations, restaurants, etc., as requested by guest or personal assistant.

Create and maintain guest personal profiles.

Resolve guest concerns and implement resolutions.

Schedule labor force and assign work for efficient use of equipment and personnel.

Supervise VIP Services staff to ensure compliance of Company and departmental rules, policies, and procedures.

Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.

Perform concierge duties and other related duties as necessary or assigned.

Standing or walking for long periods of time. Professional shoes in alignment with the front office/concierge grooming standards

Qualifications

Well organized and demonstrated strong problem solving skills.
Ability to communicate effectively and establish and maintain effective working relationships with staff.
Previous concierge and VIP services experience preferred. One year supervisory experience preferred.
Bilingual highly desirable.
High school education or equivalent. College degree preferred.

Skills Required

High school education or equivalent
Strong organizational and problem-solving skills
Effective communication and relationship-building skills
Previous concierge and VIP services experience
One year of supervisory experience
Bilingual ability
College degree

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The Company

899 Employees

Year Founded: 2018

What We Do

Fontainebleau Development is a vertically integrated real estate and hospitality group that manages projects from initial ideation through opening and ongoing operations. Its portfolio spans residential and commercial real estate, resorts, hotels, gaming, entertainment destinations, luxury retail, aviation, yachting, country clubs, golf courses, and luxury brands. The company focuses on creating distinctive, design-led experiences and shaping prominent destinations and communities.