The Role
Manage and grow a VIP client base in Poland/CEE, driving trading volume and AUM through onboarding, retention, partnerships, product feedback, and compliance oversight. Collaborate with product, legal, ops, and local leadership to implement revenue strategies, negotiate partnerships, and ensure regulatory/KYC adherence while serving as a brand ambassador.
Summary Generated by Built In
About the Opportunity
We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team.
As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, prop trading desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients.
What You'll Be Doing
- Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.
Revenue and Product Strategy
- Formulate a revenue strategy and optimization plan based on OKX's European product offerings
- Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features
Strategic Leadership and Partnerships
- Work closely with local executive leadership to contribute to the company's overall strategic direction
- Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams
Client Management and Growth
- Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management
- Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks
Compliance and Brand Advocacy
- Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting
- Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience
What We Look For In You
Core Qualifications
- Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
- Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.
Industry Expertise
- 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.
- Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.
- Technical and Analytical Skills
- Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.
- Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.
Soft Skills and Leadership
- Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.
- Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.
- Compliance and Market Knowledge
- In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.
- Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Skills Required
- Bachelor's degree in Business, Marketing, Finance or related (or equivalent professional experience)
- Fluency in English and Polish
- Additional CEE languages (e.g., Russian, Ukrainian)
- 5+ years experience in VIP business development and account management within crypto, fintech, trading, or wealth management (ideally Poland/CEE)
- Proven track record driving trading volume, AUM growth, and high-value client onboarding/retention (spot, margin, derivatives)
- Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards
- Deep familiarity with crypto products and trading platforms (perpetuals, staking, Earn, fiat integrations)
- Excellent communication, negotiation, and relationship-building skills with VIP/HNWI, family offices, prop trading desks
- History of exceeding KPIs in user acquisition, retention, and revenue targets
- In-depth understanding of MiCA, MFSA, AML/KYC, EDD, CEE financial regulations, cross-border licensing and risk management
- Ability to collaborate with legal, product, and operations teams to mitigate compliance risks and improve client experience
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
