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About This Role:
The VIP Program Associate reports to the senior manager of client engagement and is dedicated to supporting the VIP leader tier for technology executive and security and risk services. The VIP leader tier service connects C-level clients with former practitioners (executive partners) to deliver the power of Forrester’s research combined with practical expertise to accelerate time-to-impact. This role plays a critical function in delivering personalized experiences to our most senior clients and works directly with executive partners to ensure that their clients are receiving value and achieving their outcomes by leveraging the full breadth and depth of their Forrester relationship.
Job Description:
Client engagement support
- Support onboarding of VIP clients through the guidance kickoff process.
- Work with executive partners to ensure their clients get value from the entire spectrum of entitlements and make progress toward identified outcomes of key initiatives (initiatives dashboard, executive partner guidance sessions analyst guidance sessions, data guidance sessions and benchmarks, strategy sessions, access to Forrester Decisions content [research/tools/data])
Internal connectivity
- Develop domain expertise to ask thoughtful questions and add perspective to conversations.
- Foster strong, collaborative relationships with the internal Forrester ecosystem to support clients’ outcomes (research, customer success, sales, consulting, and events).
- Use internal relationships to deeply understand the delivery model and identify factors that drive successful engagements. Use these to identify what “great” looks like as a model and try to replicate it with others.
Account health
- Assist executive partners with designing and implementing client reengagement strategies.
- Analyze past readership, inquiries/guidance sessions, and/or advisory for “topics” that may resonate for proactive outreach; conduct desk research on organization challenges, recent events, etc., to inform plan; connect with account team to understand overall health.
Program management
- Maintain Salesforce.
Program health
- Partner with team lead and senior manager to build and maintain a consistent, repeatable approach for identifying “low engagement” clients and those “slipping” as well as proactively flagging them to executive partners and account teams.
- Support team lead and senior manager with regular monthly program reporting and circulation
- Partner with team lead and senior manager to support Forrester Summit events
Program communications
- Curate regular newsletter for VIP clients (monthly or biweekly) that details upcoming research, peer discussions, webinars, recently published reports, and ongoing research initiatives.
- Maintain a closed-loop feedback process with the research team. Share client feedback on research (e.g., potential gaps, inconsistency) and facilitate interview/contribution.
- Maintain SharePoint site and other team resources.
Job Requirements:
- BA/BS degree with a strong academic record; two to three years in a professional client-facing role preferred.
- Ability and willingness to actively engage with senior colleagues, such as executive partners, and C-level clients.
- Strong communication and presentations skills.
- Interest in client or account management.
- Extremely professional presence.
- Highly collaborative work ethic and eagerness to build strong partnerships across functional teams.
- Strong time and project management skills.
- Creative problem-solving and intellectual curiosity.
- Proactive and self-directive work ethic.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com.
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
Benefits at a Glance
Benefits at a Glance - Cambridge
What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
