Who we are looking for
A VIP Operations Manager - US with the desire to play an integral part in establishing our US & Americas operation.
You will be based in our new US Head Office in Denver, Colorado in August 2024.
You will be a key component in the day-to-day running and development of the Denver office. The successful applicant will recruit and lead a VIP Contact Team to provide VIP players with exceptional service, utilizing best practices in retention, whilst working within an industry leading safer gambling environment.
The ideal candidate will be highly motivated and a strong networker, with a passion for delivering exceptional customer service.
The salary range for this position is $100,000-$150,000 annually.
Preferred skills and experience
Proven experience in a similar role in the iGaming industry.
Ability to make sound and informed decisions under pressure.
Self-starter who is keen to influence change and with a natural positive attitude.
Experience of leading an operational team and delivering success.
Exceptional written and verbal communication skills.
Able to build and maintain strong working relationships.
Excellent organizational, planning and time management skills.
Ability to manage projects and deliver work to a high standard, within agreed deadlines.
Able to assess team performance and drive change where necessary.
Strong attention to detail and thorough approach to work.
Good understanding of US sports and markets.
Main Responsibilities
Managing and developing a VIP customer service team.
Leading and motivating the VIP Team to cultivate lasting relationships with VIP customers across Sports and Gaming.
Revising and formulating the department's policies and procedures, ensuring implementation.
Providing regular feedback to the VIP team to ensure that the focus is placed on relevant KPIs, department targets, and overall company expectations.
Tracking and reporting to senior management the performance of the VIP Program against agreed targets.
Ensuring Responsible Gambling controls are understood, implemented, audited, and part of the department culture.
Reviewing and developing business processes, policies and best practice to deliver an exceptional level of customer service.
Implementing effective and robust processes to review the quality of the service provided to customers.
What We Do
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.
Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.
Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.
The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.
Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.
Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.
Today we continue to push technological boundaries and break new ground in software innovation.
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