Jobs at bet365

Provides customer support for an online gambling platform through live chat, telephone, and email. Investigates and resolves inquiries, complaints, and account issues using internal tools; escalates matters as needed; communicates policies and licensing requirements; supports responsible gambling; and contributes to service-improvement initiatives. The role includes an eight-week training program and requires flexible evening, weekend, and holiday scheduling.

Provide customer support for an online gambling platform through live chat, telephone, and email. Investigate and resolve inquiries, complaints, and account issues using internal tools, escalating when needed. Explain policies and licensing requirements accurately, collaborate across departments, and promote responsible gambling. The role includes an eight-week training program, rotating evening, weekend, and holiday schedules, and requires strong communication, multitasking, attention to detail, problem-solving, and customer-service skills.

Develop and maintain sports trading and tools applications and platforms using .NET, C#, and SQL Server. Build scalable, low-latency, highly available software handling high-volume real-time data. Support existing 24/7 trading systems, perform root-cause analysis, collaborate with product owners and testing teams, contribute to solution proposals and estimates, and mentor technical team members. The role will also expand into Golang, React, and Google Cloud Platform.

Develop and evolve a high-throughput, low-latency US sports betting platform using distributed systems and microservices. Build resilient, scalable services for peak sporting events, collaborate with technical and non-technical stakeholders, contribute to architectural direction, and mentor junior engineers. The role also involves cloud infrastructure, Kubernetes, reliability, concurrency, debugging, and delivery of quality software in an agile environment.

Manage and grow a portfolio of VIP gambling customers in Brazil by delivering exceptional service, retention strategies, promotional campaigns, and responsible gaming controls. Develop localized VIP programs, cultivate customer relationships, monitor budgets and performance, ensure regulatory compliance, formulate policies, and report results to senior management. The role requires strong knowledge of Brazilian sports, gambling-market experience, bilingual English and Brazilian Portuguese communication skills, analytical ability, negotiation, and relationship management.

Provides customer support through live chat, phone, and email; investigates and resolves inquiries and complaints using internal tools; escalates issues when needed; explains policies and licensing requirements; supports responsible gambling and contributes to customer-service improvements. The full-time role includes an eight-week training program and evening, weekend, and holiday rotations aligned with the sports calendar.

Leads casino, live casino, and poker products across UK and European markets. Translates regional strategy into country plans, drives commercial growth, manages P&L, budgets, forecasting, KPIs, regulatory compliance, partners, and cross-functional marketing and product initiatives. Leads teams, analyzes performance data, benchmarks competitors, and improves gaming experiences while supporting responsible gaming and player protection.

Test MarTech software using BDD and Gherkin, create feature files and test strategies, document and report defects in Jira, and collaborate with cross-functional delivery teams. The role includes testing CRM, offers, partner projects, content management systems, APIs, usability, and accessibility. It also involves applying AI-enabled testing tools, communicating progress, managing defects through resolution, and improving quality practices.

Test MarTech software across CRM, offers, and partner products; create BDD feature files, test strategies, plans, scripts, and defect reports. Analyze technical documentation and API schemas, conduct usability and accessibility testing, use AI-enabled tools for test design and analysis, manage Jira defects through resolution, and collaborate with product, design, analytics, and development teams to improve quality practices.

Coordinate and monitor sportsbook website and mobile app content, including classification pages, offers, country-specific displays, and live streams. Ensure sports betting content is accurate, compliant, current, and aligned with trading requirements. Work with scheduling and analysis teams to manage sporting events, prioritize content, monitor media presence, verify live feeds, and communicate content updates. The role requires flexible evening and weekend hours to support the sporting calendar.

Execute localized CRM promotional and lifecycle campaigns for Spanish-speaking customers across the USA and Canada. Responsibilities include creating communications and offer pages, building and testing email, in-app, and push campaigns, proofreading content, maintaining CMS content, ensuring regulatory and brand compliance, and collaborating with stakeholders to improve customer retention and loyalty.

Provide administrative and regulatory support for sportsbook products across licensed countries. Responsibilities include verifying event restrictions, monitoring compliance requirements across platforms and regulatory domains, maintaining policy knowledge, conducting product checks, managing the department inbox, and responding to messages. The role requires accurate data entry, organization, problem solving, multitasking, and flexible availability including weekends, evenings, and public holidays.

Develop and implement CRM strategies for an online casino product to increase engagement, retention, loyalty, and customer lifetime value. Lead promotional and loyalty campaigns, manage CRM workflows, define localized roadmaps, oversee budgets, analyze customer behavior and KPIs, and present insights to senior stakeholders. Collaborate with Marketing, Content, Design, Customer Support, Product, and Analytics teams while applying testing and optimization methods.

Lead Associates and Copywriters in executing and optimizing CRM campaigns across the USA and Canada. Coordinate campaign creation across email, in-app, push, and offer-page channels; ensure regulatory, brand, localization, and quality standards; resolve execution issues; improve operational processes; and manage team objectives and development.

Leads the Sports CRM team in developing promotional and loyalty strategies across customer lifecycles. Manages campaigns, CRM roadmaps, localized journeys, testing, performance reporting, and platform optimization. Ensures regulatory compliance across territories, promotes data-driven decision-making, develops team capabilities, monitors industry trends, and collaborates with marketing and business stakeholders to improve customer experience and performance.

Manage affiliate marketing partnerships across North America, including identifying growth opportunities, negotiating contracts, leading associates, monitoring partner compliance, reporting performance, and collaborating with internal teams. The role requires strong B2B relationship management, commercial judgment, analytical skills, knowledge of affiliate platforms and tracking tools, and familiarity with North American sports and gambling markets.

Manage end-to-end HR administration, including onboarding, contracts, inductions, right-to-work checks, medical checks, references, employee records, absenteeism reporting, social security compliance, severance payments, benefits, and disciplinary documentation. Support stakeholders, maintain data accuracy and confidentiality, and improve HR workflows and operational efficiency.

Perform reactive and planned electrical maintenance across commercial properties. Maintain, test, install, and troubleshoot low-voltage power, lighting, fire alarm, CCTV, and security systems. Complete maintenance records, job plans, and technical reports; support electrical compliance, contractor works, and Estates processes. Participate in an on-call rota and follow all health and safety procedures.

Support the Bet Boost team by creating, managing, and monitoring promotional betting products across various sports, especially US sports. Track uptake, liabilities, competitor odds, and product competitiveness while collaborating with Trading and Marketing teams. Develop engaging Bet Boost names and provide administrative support during launches across a busy sporting calendar. Flexible evening and weekend work is required.

Monitor real-time contact queues, agent availability, workload, and schedule adherence. Adjust schedules based on changing volumes, resolve operational issues with partner teams, and produce performance reports. Support forecasting validation, workforce planning, compliance, and operational improvement recommendations. Coordinate projects and tasks while maintaining deadlines and stakeholder communication. The role requires flexibility for 10-hour workdays.