About Reliato
With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.
Job Overview
We are seeking a highly personable and commercially minded VIP Account Executive/ Key Account Manager to oversee and develop relationships with high-value players within the Casino & Sportsbook portfolio. This role focuses on delivering a premium, personalized player experience while driving retention, loyalty, and long-term player value.
Job Description
- Manage a portfolio of VIP users with the objective of retaining and increasing user values;
- Establish a 1-1 relationship with users, Creating tailor made offers for personalised service;
- Monitor and Analyse KPIs - identifying patterns and trends of the users;
- Budget Management - Ensure the relevant KPIs are acceptable with valid reasons;
- Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio;
- Manage users’ expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc;
- Monitor and contact potential customers to expand the VIP segment;
- Profiling of VIP users;
- Coordinate with CRM team to ensure there are regular communications established that may include relevant offers;
- Act as a point of escalation for VIP Executive and Loyalty Agent team members.
- Input on the VIP Campaign plan with suggestions.
- Generate reports as requested.
- Support with VIP team projects and help drive team initiatives..
Requirements
Language: Fluent in the German language (written & spoken)
Education: A Level standard of education or similar
Work Experience: 2+ years in iGaming
Skills: Strong communication skills including: negotiating, mitigating and critical reasoning; Analytical sills including: ability to interpret data and prioritize action items.
What we offer
Comprehensive Health Insurance — so you’re fully looked after.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year.
Gym Allowance — because your wellbeing matters.
Fresh Fruit Mondays — start the week healthy and energised.
Regular Team Events — fun socials, celebrations, and unforgettable moments.
Work Anniversary Cake — because milestones deserve to be celebrated.
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What We Do
RELIATO Ltd. is a small boutique firm, that is extremely agile and adaptable to most projects using a problem-solving mentality whilst always delivering value to our clients. We are your partner for outsourced back-office services for sales and marketing activities and initiatives. We relish working with clients that have an effective, quick decision-making process. This is when we deliver our best value and results to our clients The services we offer include: Marketing: Media Buy, SEO, tailor made marketing reporting tools, Acquisition funnel sales calls and Reactivation funnel sales calls, tailor made campaign creation and campaign management. Market business analysis and Propensity modelling Affiliate management Design: Brand design services, including web design, front end support services, front end development and design Assistance in making key strategic decisions
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