Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.
Neo Group is on the lookout for a VIP Coordinator to join our VIP Department.
Responsibilities:
- Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
- Ensure professional and customer-oriented communication with clients.
- Monitor client activity and account status in the CRM system.
- Maintain accurate and up-to-date records of client inquiries and account information.
- Escalate complex cases to senior specialists or VIP managers when necessary.
- Follow company service standards and internal procedures.
- Collaborate with CRM, Payments, and Marketing teams as needed.
- Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).
Requirements
- Experience in: Customer Support, Customer Service, or related roles.
- Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
- Languages: Russian — fluent; English — A2+ (basic communication).
- Customer Orientation: Ability to work with different client types, including demanding users.
- Stress Resistance: Ability to handle a high volume of incoming requests.
- Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
- Attention to Detail: Accuracy, reliability, and adherence to procedures.
- Education: A background in service, marketing, business, or related fields is an advantage.
Key Attributes:
- Responsibility and discipline.
- Proactive and customer-focused mindset.
- Ability to work efficiently in a multitasking environment.
- Friendly and conflict-resolution attitude.
- Teamwork skills and adherence to guidelines.
Benefits
- Enjoy 3 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
