As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a VIP Coordinator to join our VIP Department .
Responsibilities:- Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support.
- Ensure professional and customer-oriented communication with players.
- Monitor player activity and account status in the CRM system.
- Maintain accurate and up-to-date records of player inquiries and account information.
- Escalate complex cases to senior specialists or VIP managers when necessary.
- Follow company service standards and internal procedures.
- Collaborate with CRM, Payments, and Marketing teams as needed.
- Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines).
- Represent the company positively and adhere to Responsible Gaming principles.
Requirements
- Experience in the iGaming industry: Minimum 6 months (support, customer service, or related roles).
- Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
- Languages: English — fluent (C1); German— fluent (C1).
- Customer Orientation: Ability to work with different player types, including demanding users.
- Stress Resistance: Ability to handle a high volume of incoming requests.
- Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
- Attention to Detail: Accuracy, reliability, and adherence to procedures.
- Education: A background in service, marketing, business, or related fields is an advantage.
Benefits
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Learning opportunities.
- Career growth prospects.
Skills Required
- Minimum 6 months experience in the iGaming industry (support, customer service, or related roles)
- Strong written and verbal communication skills; professional chat interaction handling
- English fluent (C1)
- German fluent (C1)
- Customer orientation; ability to work with different player types including demanding users
- Stress resistance; ability to handle a high volume of incoming requests
- Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools
- Attention to detail, accuracy, reliability, and adherence to procedures
- Education background in service, marketing, business, or related fields
Neo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Neo Group and has not been reviewed or approved by Neo Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests on-site meals, gym access, and wellness activities (e.g., Zumba/Padel), plus occasional stipends/refunds and frequent social events enhance day-to-day experience. Office amenities in Malta (e.g., complimentary breakfast and lunch, yoga, wellness refund) are particularly visible.
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Healthcare Strength — Job posts indicate comprehensive/private medical insurance is offered in several locations. Malta roles reference health insurance after probation, signaling baseline coverage even if timing varies.
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Leave & Time Off Breadth — Examples include 20–25 paid vacation days, an extra paid birthday day, and additional “health days” in some markets. These entitlements appear in role-specific ads, with counts differing by location.
Neo Group Insights
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
