VIP Account Manager

• Manage and maintain relationships with VIP / high-value clients;

• Act as the main point of contact for assigned accounts;

• Provide personalized service and proactive communication;

• Monitor client activity and performance metrics;

• Identify opportunities for upselling and cross-selling;

• Develop strategies to increase client retention and lifetime value;

• Handle escalations and complex client issues efficiently;

• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

• Track KPIs related to retention, reactivation, and revenue growth;

• Stay updated on products, promotions, and market trends;

• Comply with company policies and security standards.

• Fluency in Spanish (mandatory);

• Advanced command of English (written and spoken);

• Previous experience as an Account Manager, VIP Manager, or similar role;

• Experience in iGaming / fintech / online services (preferred);

• Analytical mindset with ability to interpret client data;

• Results-driven with strong focus on revenue and retention.

• Strong sales, negotiation, and communication skills;

• Experience or strong ability in cross-selling and identifying revenue opportunities;

• High level of responsibility;

• Proactive mindset, with the ability to anticipate client needs and take initiative;

• Creative and out-of-the-box thinking to solve problems and enhance user engagement.

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment;

Apply, and let your growth journey begin.