Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Main Responsibilities:
Support Managers with client engagement ensuring all information is accurate and provided on time
Provide support and guidance for all implementations and go lives
Provide daily functional support to the teams, to support the successful delivery of payrolls
Responsible for the maintenance of the Client Solution workbook
Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
Ensure and Sign Off System Maintenance Testing
Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
Support Year End
Ability to recognize and deal appropriately with sensitive and confidential information
Proactively identify upsell opportunities
Support Management with the resolution of client escalations, along with lessons learnt
Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
STRADA Security Standards are adhered and followed
Time Recording to be completed on time and accurately
Contribute to team meetings and raise any issues immediately to your Operations Manager
Ensure you are up to date with all STRADA announcements and communications
Build good relationships with all lines of businesses where appropriate
Participates in projects and activities as needed and assigned
Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Adoption of innovation initiatives
Reduction of client escalations through knowledge transfer to both the client and payroll team
Demonstrate professionalism and act responsibly
REQUIRED EXPERIENCE
Professional /Job Experience
Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
Ability to identify and mitigate risks
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Education and Training
Essential
BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
Expert knowledge on payroll processes, practices and associated legislation
Desirable
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Payroll certifications
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
Skills Required
- Bachelor's degree in Accounting, Human Resources, Business Administration, or a related business field, or equivalent education and experience
- 3-4 years of payroll administration experience in an HR consulting, HR outsourcing, or corporate environment
- Expert knowledge of payroll processes, practices, and related legislation
- Strong knowledge of payroll inputs and outputs, including third-party interfaces, timekeeping, tax filing and compliance, and benefits integration
- Ability to identify and mitigate risks
- Strong knowledge of Microsoft Office tools, including Excel, Word, and PowerPoint
- Flexibility to support a global, fast-paced environment
- Strong attention to detail
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Ability to collaborate in a team and work independently while following processes and procedures
- HRIS knowledge, particularly Workday, SAP, or PeopleSoft
- Payroll certification
Strada Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Strada and has not been reviewed or approved by Strada.
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Wellbeing & Lifestyle Benefits — Flexible/remote work is consistently highlighted as a key positive that supports work-life balance. Feedback suggests flexible working options are embedded in culture and careers messaging.
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Leave & Time Off Breadth — PTO policy is described as good, with time off standing out as a strong aspect of the package. Feedback suggests a broad range of offerings complements time away from work.
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Retirement Support — A 401(k) match is available, with some noting solid retirement plan options. Feedback suggests the match structure provides meaningful baseline support when employees contribute.
Strada Insights
What We Do
We believe that the most advanced companies are driven by people. Bringing people together and forging deep partnerships is what ultimately enables businesses to thrive. Our team of over 8,000 experts bring decades of expert knowledge and experience to help businesses across the globe. We design and deliver at scale, providing leading edge solutions and technologies to over 1,400 customers across 33 countries, supporting our clients every step of the way.
