The Role
Provides Level-3 support for CCTV and video-surveillance systems, recording servers, storage, and security infrastructure. Responsibilities include advanced troubleshooting, root-cause analysis, OEM escalation management, system maintenance and upgrades, monitoring, documentation, preventive maintenance, change assessments, and mentoring Level-2 technicians. The role maintains VMS, cameras, recording, retention, failover, and analytics systems while complying with airport security, HSE, and cybersecurity requirements.
Summary Generated by Built In
Video Surveillance (CCTV) & Servers Engineer
Requirements
Responsibilities
- Provide Level-3 technical support for video-surveillance systems, recording servers, storage, and associated security servers.
- Perform advanced troubleshooting at system, application, and infrastructure levels.
- Conduct root-cause analysis for major and recurring incidents.
- Coordinate OEM support cases and ensure permanent technical resolution.
- Manage system configuration, firmware, software maintenance, releases, and upgrades.
- Develop and maintain preventive-maintenance and predictive-monitoring procedures.
- Maintain system design documents, SOPs, and technical knowledge bases.
- Mentor Level-2 technicians and assess their technical competency.
- Support Change Advisory Board assessments for system changes.
- Maintain VMS, recording servers, storage, camera systems, recording, retention, failover, and analytics
Requirements
Requirements
- Minimum 5 years of hands-on experience with video-surveillance systems in a comparable environment.
- Valid Milestone certification through an authorised channel.
- Strong experience with VMS, servers, and storage systems.
- ITIL Foundation certification.
- Strong troubleshooting and root-cause-analysis skills.
- Experience handling OEM technical support and escalations.
- Strong documentation and mentoring capability.
- Good knowledge of system monitoring, recording, retention, and failover.
- Ability to comply with airport security, HSE, and cyber-security requirements.
Interested candidates can send cv to 31313903/ [email protected]
Skills Required
- At least 5 years of hands-on experience with video-surveillance systems in a comparable environment
- Valid Milestone certification through an authorized channel
- Strong experience with VMS, servers, and storage systems
- ITIL Foundation certification
- Strong troubleshooting and root-cause-analysis skills
- Experience handling OEM technical support and escalations
- Strong documentation and mentoring capability
- Knowledge of system monitoring, recording, retention, and failover
- Ability to comply with airport security, HSE, and cybersecurity requirements
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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