Video Operations Lead, AVP - Enterprise Technology

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

Business Description:

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone’s businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency and improve transparency within the firm and across our broad community of investors and portfolio companies.

BXTI is nimble and entrepreneurial – our open, iterative design processes and rapid pace of development means that everyone on the team has the opportunity to make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.

The AV Operations Lead, based in New York, will be a member of the global AV team and will ensure that standards and processes are adhered to and that those standards and processes meet the needs of our global, end-user community. Additionally, this role will be responsible for operational readiness of our video conference spaces across the globe, including oversight of all break fix operations. This role will also work closely with our engineering team to onboard new technology and SOP’s into our production environment. As the operational lead, you will also be called upon to work with AV design and integration vendors to ensure the proper implementation of our standards and ensure timely delivery of all projects.

Finally, this role will be responsible for proactive reporting of incidents and requests and drive analysis of incidents to implement systemic solutions as well as present to senior leadership. Our mission is to provide unparalleled video services to the global end user community, including white glove meeting and event services for Blackstone Executives.

Responsibilities:

• Oversee operational readiness of our conference spaces which include routine break fix operations and video conferencing room checkouts, globally.

• The AV Operation Lead will be the subject matter expert who will leverage AV design and integration vendors to manage all projects and escalations regarding AV/VC installs, upgrades and retrofits, globally.

• Drive the continual evolvement of our AV standards with the goal of elevating the end user experience.

• Understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to eliminate incidents and service requests.

• Ensure consistency across all legacy and new AV spaces, updating configuration/deployment guides when needed.

• Experience working with metrics and analyzing KPIs to make data driven decisions.

• Develop

• Be a team-player, with an "all hands-on deck" mindset.

Qualifications:

• Bachelor of Science degree in Computer Science, AV Engineering or related field and/or minimum 7+ years’ experience in AV Engineering supporting Video Conferencing and Audio Conferencing, Audio Mixing and Room Audio Tuning Ability to work under tight deadlines and make quick decisions.

• Infocom/AVIXA CTS-I or CTS-D certification strongly preferred.

• Experience with Biamp DSP’s, AMX video switchers, AMX controllers, Shure mic arrays

• Experience performing audio tuning for video conferencing spaces.

• Experience working in a dynamic environment.

• Solid knowledge of Industry standards in AV systems design and integration

• Excellent communication and problem-solving skills with the ability to perform advanced troubleshooting on Audio/Video devices.

• 3+ years’ experience with collaboration platforms such as Zoom, MS Teams, Webex and Web RTC products with mastery of a Zoom environment strongly preferred.

• 5+ years’ experience troubleshooting for Mac, Linux, Windows, related to Video Conferencing

• Strong time management and organizational skills with exceptional attention to details.

• Interpersonal skills necessary to interact, work productively and collaboratively with other departments within Blackstone.

• Ability to develop relationships with senior leaders to properly set expectations for projects, provide timely information, report on outages/issues and shape end-user behavior.

Work Requirements:

• This position is based in New York and it is required to be in the office 5 days per week with occasional weekend or after hour work required.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$125,000 - $185,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.
Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Human Resources at [email protected].

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.
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