Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Monday through Friday - 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed
Pay Range
$35.50 - $53.25Major Responsibilities:
Ability to travel to and support all Advocate Health locations.
Completes Assigned Tasks without supervision
Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals. Engage Senior level engineer as needed. Ability to understand procedural documentation and offer insightful process improvement recommendations.
Facilitate and deliver end-user training to enhance user adoption and proficiency. Identify opportunities to streamline and enhance the training process, improving the overall user experience
Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
Able to interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance
Ability to travel to and support all Advocate Health locations. Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers
Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services.
Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures. Operation of Crestron AV control systems, Cisco and Polycom codec’s, MCU’s, Gatekeepers, B2B Servers and associated AV equipment. Participates in designing AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business.
Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users. May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies. Perform various system upgrades and preventative maintenance tasks.
Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.
Education Required:
Bachelor’s Degree in Computer Science or related (or equivalent knowledge).
Experience Required:
Minimum of 3 years experience in Video Communications.
Knowledge, Skills & Abilities Required:
Strong written and verbal communications
Strong research, analysis, design skills
Strong understanding of infrastructure components and programming requirements for those components
Able to create basic architectural design documentation with some supervision
Able to participate and interact with various teams during solution selection, design session
Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies
Physical Requirements and Working Conditions:
Requires callback support on regular basis
Evening and weekend work
Ability to lift up to 50 lbs
Preferred Job Requirements
Preferred Certification/License/Registration
Microsoft Certified Professional Certification
Preferred Education
BS in Computer Science, IT or related
Preferred Experience
5 years of video communications experience
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Skills Required
- Bachelor's degree in Computer Science or related (or equivalent knowledge)
- Minimum of 3 years experience in Video Communications
- Ability to travel to and support all Advocate Health locations
- Experience using ServiceNow and resolving tickets within SLA
- Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures
- Operation of Crestron AV control systems, Cisco and Polycom codecs, MCUs, Gatekeepers, and B2B servers
- Manage implementation and maintenance of databases and directories for video conferencing services
- Basic infrastructure knowledge: DNS, DHCP, Network Layer, IP scheme, VoIP, server, storage and virtualization technologies
- Able to create basic architectural design documentation with some supervision
- Facilitate and deliver end-user training to enhance adoption and proficiency
- Requires callback/on-call support, evening and weekend work
- Ability to lift up to 50 lbs
- Microsoft Certified Professional certification
- BS in Computer Science, IT or related (preferred)
- 5 years of video communications experience (preferred)
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.
