Responsibilities
- Monitor the health and performance of TOD encoding and video delivery
systems — origin, CDN, packaging, and delivery — during and around live and VOD
events.
- Provide shift-based operational coverage aligned to the live-event
calendar, ensuring services are watched during high-traffic windows.
- Detect, triage, and resolve first-line incidents using operational
runbooks; carry out known fixes and configuration steps within defined
procedures.
- Monitor viewer experience (QoE) and act on degradations in startup time,
rebuffering, and playback errors.
- Escalate to engineering and to third-party vendors (Harmonic, Unified
Streaming, Akamai, and others) when an issue is beyond first-line scope, and
follow escalations through to resolution.
- Support CMS and video back-end related issues in coordination with
engineering.
- Record all incidents in the incident reporting system, and contribute
findings to post-incident reviews to prevent recurrence and improve future
response.
- Ensure clean handover and hand-back of live systems, confirming services
are fully operational before returning them to live use.
- Help keep runbooks, reference pages, and operational documentation
current, flagging gaps to the responsible engineers.
- Complete assigned tasks to a high standard within agreed timeframes,
coordinating with the team on planned and unplanned activities.
RequirementsQualifications
- University degree in
Electronic, Electronics & Communications, Computer, or a related
engineering field.
- Min.3 years experience in broadcast systems, digital
television, or OTT environments.
- Understanding of video
standards and formats — SD/HD/UHD, MPEG-TS, HLS, DASH.
- Understanding of CDN-based
content delivery with providers such as Akamai, CloudFront, or similar.
- Experience with OTT video backend systems such as Harmonic
VOS360, AWS Elemental, Unified Streaming and Ateme Titan.
- Understanding of DRM
technologies (PlayReady, Widevine, FairPlay).
- Experience with monitoring and
QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or
TAG.
- Basic scripting ability (Shell,
Python) for operational tasks and automation.
- Good understanding of the
demands of a live, automated broadcast environment.
- Comfortable working from
runbooks and following structured operational procedures.
- Strong analytical thinking,
troubleshooting, and problem-solving skills.
- Experience with runbooks, PIR
processes, vendor escalation, and Jira.
- Fluent in English; able to
drive readiness across teams without direct authority.
- Preferred: Harmonic VOS360,
Akamai, dashboarding (Grafana/ELK), SSAI/ad insertion, or live sports streaming
experience.
Skills Required
- University degree in Electronic, Electronics and Communications, Computer Engineering, or a related engineering field
- At least 3 years of experience in broadcast systems, digital television, or OTT environments
- Understanding of SD, HD, UHD, MPEG-TS, HLS, and DASH video standards and formats
- Understanding of CDN-based content delivery, including Akamai, CloudFront, or similar providers
- Experience with OTT video backend systems such as Harmonic VOS360, AWS Elemental, Unified Streaming, or Ateme Titan
- Understanding of DRM technologies including PlayReady, Widevine, and FairPlay
- Experience with monitoring and QoE tools such as Conviva, Grafana, Elasticsearch, Prometheus, Telestream, or TAG
- Basic Shell or Python scripting ability for operational tasks and automation
- Understanding of live, automated broadcast environments
- Ability to follow runbooks and structured operational procedures
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with runbooks, post-incident review processes, vendor escalation, and Jira
- Fluent English communication skills and ability to coordinate across teams without direct authority
- Harmonic VOS360 experience
- Akamai experience
- Grafana or ELK dashboarding experience
- SSAI or ad insertion experience
- Live sports streaming experience
What We Do
BGTS is an international software and technology services company, powered by over 2,000 professionals. With 30 years of experience in engineering, digital transformation, and enterprise service management, we empower our clients to achieve success through a combination of engineering expertise and industry insight. Our strategically located engineering centres and group companies in London, Sheffield, Düsseldorf, Amsterdam, and other key locations provide flexibility, speed, and convenience, enabling us to deliver tailored, impactful services to clients around the world. BGTS is committed to creating value for enterprises by offering high-quality, customer-centric, and results-driven services. The company has received multiple international awards and is recognised as one of the largest independent software companies in its region.
Why Work With Us
At BGTS, we believe in combining engineering excellence with strategic insight to empower our clients to thrive in a rapidly evolving digital landscape. If you’re looking for a place where trust, honesty, and practical thinking are given importance, you’ll feel at home here.
Gallery
