Join our team while working at the comfort of your home!
IT SUPPORT
Job Description:
- IT Support for Dialer & VOIP Management
- Activate caller IPs before/during shifts and maintain tracking sheets
- Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement)
- Monitor VOIP usage, report daily consumption, and troubleshoot call issues
- Upload, delete, and manage call recordings as requested
- Perform list uploads, duplicate checks, and send list results
- Create/delete user credentials and update access logs
- Coordinate with providers and assist in monthly projections and renewals
- Assist agents with trouble-shooting their computers to fulfill duty for client
- Perform other IT tasks duties as assigned
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Open to fresh graduates but must be a fast learner
- NBI clearance -high integrity is a must
- Strong attention to detail and accuracy
- Good communication and coordination skills
- Ability to multitask and respond quickly to technical issues during operations
- Logical approach to problem-solving
- Excellent organizational skills
- Work productively with minimal supervision and meet deadline
- Effectively multi-task and work under pressure
- Proactive and able to take initiative
MUST HAVE the following equipment:
- Laptop/Desktop (at least i3/i5 processor or any equivalent AMD processor with 8 GB RAM)
- Windows OS: 10 and above
- Computer headset with noise-cancelling feature
- High-resolution Webcam
- Wired internet connection; minimum of 30 mbps DL and 10 mbps UL
- Software: Google Workspace, Microsoft Office, PDF reader, Anydesk, Zoom
So, why join us?
- Permanent work-from-home or hybrid work set-up at Batangas City office
- Full Time and Long Term Employment
- Basic Salary + Government mandated benefits
- Health benefits, leave credits, bonuses, and other incentives
- We are growing so there is great opportunity for leadership and promotion
- Salary will be based on: Skills, Attitude, Performance, Attendance
- US clients
- Shift: Graveyard Monday to Friday
- Training: less than a month
WE LOOK FORWARD TO WORKING WITH YOU!
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What We Do
Linkserve Solutions is a Philippines based company providing outsourcing services. Established in 2004, we specialize in Business Development, Outbound Telemarketing and Inbound Customer Support, and Business Process Outsourcing. Our current clientele mostly includes businesses in North America and we are also currently expanding our services to Australia and in the UK. The company is owned and personally operated by directors and managers who have been in the industry for more than a decade. We pride ourselves in having experienced, professional and hard-working team members who are all fluent and well versed in English, as well as graduates of prestigious colleges and universities. With our core values at the heart of our company, we make sure that we exhaust all means necessary for our clients to get their money's worth and more. We provide quality services that are fairly-priced and affordable. Contact us and let us know the services you require, and we’ll find the best way to provide cost effective options that will deliver optimum results.
