NeoWork is a global outsourcing and talent solutions partner that helps companies scale efficiently through high-performing remote teams. We focus on building supportive work environments that empower people to do their best work — wherever they are.
About the Role
Our client is looking for an experienced IT Support Specialist to provide day-to-day technical support for their internal teams. The successful candidate will play a key role in ensuring that all systems and tools run smoothly, resolving technical issues efficiently, and helping employees stay productive.
Key Responsibilities
- Provide daily technical support to internal remote teams.
- Troubleshoot and resolve hardware, software, and access-related issues.
- Maintain and update IT tools, systems, and user accounts.
- Support setup and configuration of computers, networks, and SaaS platforms.
- Ensure adherence to IT and data security best practices.
- Collaborate with management to continuously improve IT processes.
Requirements
- At least 3 years of experience in IT Support or as an IT Generalist.
- Strong troubleshooting and diagnostic skills across hardware, software, and access systems.
- Experience supporting remote teams and managing SaaS tools.
- Familiar with basic networking concepts and security best practices.
- Excellent written English and clear communication skills.
- Strong problem-solving mindset with a proactive approach.
Benefits
- Competitive salary package
- HMO coverage
- Paid Time Off (PTO)
- Gym and wellness allowance
- Collaborative, remote-first work culture
Join Us!
If you’re an experienced IT professional who thrives in a fast-paced, remote work environment and enjoys helping teams stay productive through technology, we’d love to hear from you.
Top Skills
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
