Vice President, Technology, Strategy and Operations

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

This role serves as the strategic and operational support of the Technology organization, acting as a trusted advisor and key partner to the CIO. It leads enterprise-aligned technology strategy, financial stewardship, workforce planning, and vendor optimization to ensure technology investments deliver measurable business value. The position drives operational excellence through an enhanced operating model, standardized processes, and rigorous performance management. Additionally, it oversees executive reporting, communications, and change management to strengthen alignment, visibility, and accountability across the technology portfolio. This leader brings structure, discipline, and strategic clarity to a complex organization while enabling speed, accuracy, and outcomes.

Essential Functions, Duties, and Responsibilities

Technology Strategy 

• Lead annual and multi-year technology strategic planning in alignment with enterprise priorities. 
• Ensure traceability from strategic objectives to funded initiatives and delivered outcomes. 

Financial Management & Cost Optimization 

• Own the end-to-end technology budget, including planning, forecasting, and variance management. 
• Drive long-range financial planning and quarterly reforecasting processes. 
• Implement cost transparency models (e.g., cost per product, transaction, or capability). 
• Lead cost optimization initiatives across cloud, vendors, and workforce mix. 

Workforce Strategy & Organizational Planning 

• Manage technology headcount planning, hiring strategy, and resource allocation. 
• Develop workforce strategies aligned to roadmap demand, including FTE, contractor, and offshore models. 
• Partner with HR on organizational design, leadership development, and succession planning. 
• Ensure alignment between skills, capacity, and strategic priorities. 

Vendor Strategy & Performance Management 

• Own strategic vendor relationships and vendor portfolio strategy 
• Partner with procurement on contract structuring, negotiations, and renewals. 
• Establish and track vendor performance metrics, SLAs, and value realization. 
• Benchmark vendor performance and costs against market standards. 

Operating Model & Process Excellence 

• Define and continuously improve the technology operating model (Agile, product, DevOps). 
• Standardize demand intake, prioritization, and portfolio management processes. 
• Drive operational excellence initiatives focused on speed, quality, and throughput. 
• Establish and monitor delivery and service performance KPIs. 

Performance Management & Executive Reporting 

• Own the technology OKR framework and performance measurement systems. 
• Develop executive dashboards and reporting for CIO, executive leadership, and board-level stakeholders. 
• Translate technical performance into business outcomes, financial impact, and risk insights. 
• Drive accountability across technology leaders for achieving performance targets. 

Technology Communications & Change Management 

• Lead internal communications for the technology organization, ensuring clarity on priorities and progress. 
• Support enterprise change management efforts for major technology initiatives. 
• Strengthen alignment and transparency between technology and business stakeholders. 

Qualifications and Education Requirements

• 12+ years of experience in technology or financial services, with significant experience in technology operations, strategy, or IT business management. 
• Proven leadership experience managing cross-functional teams and operating at the executive level. 
• Experience in vendor strategy, contract management, and third-party performance oversight. 
• Demonstrated ability to implement operating models, governance frameworks, and performance management systems. 
• Background in financial services, mortgage, or highly regulated industries preferred. 

Skills, Abilities, and Knowledge

• Strong financial acumen, including experience managing large-scale budgets and cost optimization initiatives. 
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
• Strong influencing and negotiation skills; consultative and collaborative work style.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management and time management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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