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The Role
Leads company-wide technology strategy, architecture, platforms, cybersecurity, AI, automation, and innovation. Develops multi-year roadmaps, technical standards, governance, lifecycle strategies, and measurable technology investments. Oversees technology leaders and technical SMEs while partnering with Operations, Client Success, Revenue, and Cybersecurity to translate strategy into scalable capabilities and client offerings. Builds organizational capability, drives automation, evaluates emerging technologies, and ensures technology initiatives deliver measurable business value.
Summary Generated by Built In
The Vice President of Technology & Innovation is responsible for defining ITC's technology direction and ensuring the company remains ahead of changes in technology, platforms, automation, and AI as ITC scales toward $100M and beyond.
This leader owns ITC's technology strategy, architecture, platform direction, AI and automation strategy, technical innovation, and technology lifecycle. The VP works across departments to turn emerging technology and technical expertise into scalable capabilities, standards, automation, and competitive advantages for ITC and its clients.
This is not a day-to-day delivery or escalation role. The VP of Technology & Innovation is responsible for determining where ITC is going technologically and building the capabilities required to get there.
Key Responsibilities
1. Technology Strategy & Roadmap
- Develop and own ITC's company-wide technology strategy and multi-year technology roadmap.
- Translate company growth objectives into technology priorities, investments, and capabilities.
- Identify technologies ITC should adopt, standardize, consolidate, or retire.
- Maintain visibility into major technology trends and their potential impact on ITC and its clients.
- Establish clear annual and quarterly technology priorities with measurable outcomes.
- Advise the COO and executive leadership on technology opportunities, risks, investments, and strategic decisions.
2. Technology Standards & Architecture
- Establish ITC's technical architecture and approved technology direction across core technology disciplines.
- Partner with Proactive Services to translate architecture and technical direction into measurable client standards and controls.
- Establish reference architectures, approved technology stacks, platform requirements, and lifecycle strategies.
- Coordinate designated SMEs and technical experts across the organization to establish technical direction.
- Establish governance for architecture decisions, technology exceptions, and new technology adoption.
- Ensure lessons learned from systemic technical issues result in improved architecture, standards, documentation, or automation.
- Ensure ITC's technical strategy remains scalable, supportable, secure, and commercially viable.
3. AI, Automation & Innovation
- Own ITC's enterprise AI, automation, and innovation strategy.
- Lead the AI and Automation team and establish a prioritized company-wide roadmap.
- Identify opportunities across Operations, Client Success, Revenue, Finance, and other departments where AI and automation can materially improve performance.
- Establish measurable business cases and ROI expectations for significant initiatives.
- Drive automation of repetitive processes, technical controls, reporting, integrations, and workflows.
- Evaluate emerging AI capabilities and determine where ITC should invest, experiment, scale, or avoid.
- Create a disciplined process for moving ideas from concept to pilot to measurable result to standardization and scale.
- Ensure innovation efforts remain focused on measurable business outcomes rather than technology for technology's sake.
4. Technology Platforms & Product Evolution
- Own the strategic technology roadmap for major technology platforms assigned to the Technology organization.
- Ensure platform capabilities, architecture, integrations, reliability, scalability, and lifecycle align with ITC's long-term strategy.
- Evaluate new capabilities, vendors, integrations, and technologies that can improve or differentiate ITC's service offerings.
- Partner with Revenue, Client Success, and Operations to translate technology capabilities into scalable client offerings.
- Ensure platform strategy and innovation remain connected to client demand, competitive positioning, and financial performance.
- Maintain clear separation between platform ownership and expertise within Technology and implementation/service delivery within Operations.
5. Technology Enablement & Organizational Partnership
- Provide Operations with the architecture, standards, tooling, automation, and technical enablement required to execute consistently.
- Partner with the Director of Proactive Services to establish the technical foundation supporting client technology-health standards and controls.
- Provide Client Success and vCIOs with technical direction, lifecycle requirements, and architecture needed to develop effective client technology roadmaps.
- Partner with Cybersecurity to ensure technology architecture and innovation align with security requirements.
- Develop technical enablement, documentation, and knowledge-transfer processes that increase the capabilities of ITC's delivery teams.
- Establish a clear process for systemic, architectural, and platform-level technical escalations without allowing Technology to become another service desk.
- Break down cross-department barriers that prevent technology initiatives from being implemented successfully.
6. Lead, Manage, and Accountability
- Lead, manage, and develop the Technology & Innovation organization.
- Provide leadership and accountability for the Director of ITC Cloud, AI/Automation team, and designated technology architecture/SME resources.
- Establish clear roles, ownership, scorecards, KPIs, priorities, and operating rhythms.
- Hold technology leaders and assigned SMEs accountable for measurable outcomes.
- Develop future technology leaders and establish succession plans for critical technical capabilities.
- Build a culture of ownership, innovation, standardization, continuous improvement, and execution.
- Build the organization deliberately, leveraging existing talent and automation before adding unnecessary headcount.
- Ensure Technology & Innovation produces measurable value for ITC rather than becoming a research or escalation function.
Skills, Knowledge and Expertise
The Vice President of Technology & Innovation provides leadership and accountability for:
Internal Operations - Internal IT, company systems, business applications, infrastructure, integrations, and internal technology support.
Cybersecurity - Cybersecurity team, security operations, tooling, vulnerability management, and incident response.
AI & Automation - Enterprise AI, automation, integrations, and workflow development.
Technology Architecture / SMEs - Technical architecture, technology stack, standards, and platform expertise.
Role Boundaries
The Vice President of Technology & Innovation owns technology strategy, technology stack and systems, architecture, AI and automation, internal technology, cybersecurity, and innovation.
This role does not own Service Delivery, Project Delivery, routine client remediation, vCIO/client relationship management, or AC&S delivery.
This role works closely with Operations, Proactive Services, Client Success, vCIO, and Revenue teams to ensure technology strategy is effectively translated into execution and client outcomes.
Qualifications & Experience
- 8+ years of progressive technology experience, preferably within an MSP, technology services, cloud communications, SaaS, or similar environment.
- 3+ years of technical leadership experience.
- Broad understanding of cloud, Microsoft technologies, networking, communications/UCaaS, cybersecurity, AI, automation, and managed-services technologies.
- Experience developing technology strategy, architecture, platforms, or technical standards.
- Demonstrated experience evaluating and implementing emerging technologies.
- Strong understanding of AI, automation, APIs, integrations, and modern technology platforms.
- Ability to lead highly technical SMEs without needing to be the deepest technical expert in every discipline.
- Strong business and financial acumen with the ability to connect technology investments to measurable outcomes.
- Demonstrated ability to move initiatives from idea through execution and adoption.
- Strong executive communication and cross-functional leadership skills.
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance options for you and your family.
- Financial & Retirement Security: 401(k) retirement plan with company match, plus company-paid life and disability insurance.
- Competitive Compensation: Competitive base salary paired with performance-based bonus opportunities.
- Work-Life Balance: Paid time off (PTO), paid company holidays, and paid bereavement leave.
- Professional Growth & Development: Ongoing technical training, leadership development programs
- Culture & Tools: A collaborative, growth-oriented culture with modern technology stacks and enterprise-grade tools.
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- 8+ years of progressive technology experience, preferably within an MSP, technology services, cloud communications, SaaS, or similar environment
- 3+ years of technical leadership experience
- Broad understanding of cloud, Microsoft technologies, networking, communications or UCaaS, cybersecurity, AI, automation, and managed-services technologies
- Experience developing technology strategy, architecture, platforms, or technical standards
- Demonstrated experience evaluating and implementing emerging technologies
- Strong understanding of AI, automation, APIs, integrations, and modern technology platforms
- Ability to lead highly technical SMEs without needing to be the deepest technical expert in every discipline
- Strong business and financial acumen with the ability to connect technology investments to measurable outcomes
- Demonstrated ability to move initiatives from idea through execution and adoption
- Strong executive communication and cross-functional leadership skills
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The Company
What We Do
We are a full service technology company providing customized solutions for cloud telephones, voice over IP (VoIP), managed IT services, video conferencing, cyber security, data backup, security cameras, access control, fiber internet services, and more. In-Telecom goes beyond being an ordinary IT provider; we are your dedicated technology partner committed to your company’s objectives and expansion. Positioned at the forefront of emerging technology trends, we possess expertise in technology integration, support, and development. What sets us apart is our knowledge and skills that surpass other MSPs and our distinctive story, process, and exceptional team. We’re motivated by the mindset that we must achieve our personal, company, and partner goals. We call it the 3 W’s. When our clients win, our company wins, and our community wins. Creating the In-Telecom Experience and lasting partnerships requires a proven process for ensuring client success. We’ve developed The ITC Way to ensure the best experience for all of our partners from discovery to impllementation and beyond.
Why Work With Us
Our mission is to be the quality leader, service leader, technology leader and value-added leader in all areas of communications and technology, especially in our ever so much changing industry we are in. We will provide a variety of solutions to our clients and the corporate world to meet the demanding needs of technology in the workplace today.
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